Estate Ranger Service
Since January 2004 The Estate Rangers have worked in partnership
with the ASB team and other organizations to reduce the level of
antisocial behaviour on council owned estates throughout the
borough. As part of the housing team the Estate Rangers are able to
give advice and help victims of antisocial behaviour that live on
council Estates both as tenants and owner-occupiers. If the matter
involves owner-occupiers or private tenants the complainant is
advised to contact the ASB team, environmental health or
Police.
Despite the success of the service many cases of antisocial
behaviour go unreported because of fears of repercussions.
Confidentiality is the key word for this service and our officers
do everything that they can to ensure the confidentiality of
victims of antisocial behaviour and to date there have been no
reports of intimidation of victims or witnesses of antisocial
behaviour as a result of our officers involvement.
The Estate Rangers work flexibly between 0800hrs and 2200hrs and
are able to look into reported A.S.B that occurs during the
evenings when a housing officer would not normally attend. Flexible
working enables the ERS to visit complainants who may work during
the day and are otherwise unable to talk to the local authority
about their problems.
The Council currently have access to a formal mediation service
offered by the Estate Rangers. The mediation processes is
confidential and is offered in less serious situations where there
is no clear victim or perpetrator. In order for mediation to work
both parties involved need to be willing to participate. For more
information on this service contact Esther Harris on 01639
764653.
- Action can only be taken when the problems caused occur in the
locality of the tenant’s home.
- The Council will try to act where there is evidence of a clear
nuisance that interferes with someone’s quality of life. In more
serious matters of violence, assault or harassment the Council
would expect the complainant to also report the matter to the
Police.
