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Complaints »

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Comments, Compliments and Complaints

How to make a comment, compliment or complaint about council services.

• How do I let you know?
• How do I complain?
• When will I hear?
• Who are the complaints officers?
• What do you think about us?

How do I let you know?

If you want to tell us about any of our services and/or facilities:

• Use our online  'contact us' form
• Print off the Comments, Compliments and Complaints Form and either post or hand it to us.
• Ask for a copy of the Comments, Compliments and Complaints Form from the person you are already in contact with. If making a complaint, tell them you want your complaint dealt with formally.
• Come and see us in person at the One Stop Shops in Neath, Pontardawe and Port Talbot.
• E-mail us on mailto:contactus@npt.gov.uk (Please do not attach legal documents / messages to this email)
• Phone us on 01639 686868 or on our Welsh language telephone line 01639 686869.
• Write us a letter.

Please note the Council welcomes correspondence in either English or Welsh.

How do I complain?

Hopefully an initial complaint can be resolved on the spot. Where this is not the case the complaint will be investigated by the manager of the service. If you are dissatisfied with the outcome, the complaint will be referred to a Complaints Officer.

You can also complain to the Public Services Ombudsman for Wales at any time. The Ombudsman normally expects you to have raised the matter with the body concerned, and given them a reasonable opportunity to investigate and respond, before you contact him.

Contact details:

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed CF35 5LJ 
01656 641150
E-mail ask@ombudsman-wales.org.uk
Website: www.ombudsman-wales.org.uk  　

When will I hear?

If your complaint cannot be sorted out on the spot we will look into it and you will hear from us within 10 working days. Where a Complaints Officer needs to look at your complaint you will hear from us within 20 working days. If any deadlines cannot be met we will keep you informed and give you a new date.

Who are the Complaints Officers?

Chief Executives
Corporate Support Services - 01639 763932/3933
E-mail: a.forbes@npt.gov.uk   l.white@npt.gov.uk

Education, Leisure & Lifelong Learning
Carl Glover- 01639 763139
E-mail: c.glover@npt.gov.uk

Finance and Corporate Services
Corporate Support Services- 01639 763932/3933
E-mail: a.forbes@npt.gov.uk   l.white@npt.gov.uk

Environment
Ross Williams - 01639 686799
E-mail: r.j.williams@npt.gov.uk

Social Services, Health & Housing
(Inc. Environmental Health Services)
Leighton Jones - 01639 763394
E-mail: l.jones@npt.gov.uk 　

Or e-mail: complaints@npt.gov.uk

If you have a complaint about a school please contact the headteacher or governors of that school.

If you are a child or young person and wish to complain about Social Services please contact the
Children’s Complaints Officer on 01639 763445 / freephone 0800 052 2281

What do you think about us?

We want to provide good quality services for everyone whether they live, work in or are visiting the Neath Port Talbot area. We would like to know what you think about our services and facilities.

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