Comments, Compliments and Complaints
How to make a comment, compliment or complaint about council
If you want to tell us about any of our services and/or
Please note the Council welcomes correspondence in either
English or Welsh.
Hopefully an initial complaint can be resolved on the spot.
Where this is not the case the complaint will be investigated by
the manager of the service. If you are dissatisfied with the
outcome, the complaint will be referred to a Complaints
You can also complain to the Public Services Ombudsman for Wales
at any time. The Ombudsman normally expects you to have raised the
matter with the body concerned, and given them a reasonable
opportunity to investigate and respond, before you contact him.
Public Services Ombudsman for
1 Ffordd yr Hen Gae
Pencoed CF35 5LJ
If your complaint cannot be sorted out on the spot we will look
into it and you will hear from us within 10 working days. Where a
Complaints Officer needs to look at your complaint you will hear
from us within 20 working days. If any deadlines cannot be met we
will keep you informed and give you a new date.
Corporate Support Services - 01639 763932/3933
Education, Leisure &
Neal Place - 01639 763619
Finance and Corporate
Corporate Support Services- 01639
Ross Williams - 01639 686799
Social Services, Health
(Inc. Environmental Health Services)
Leighton Jones - (01639) 763394
Or e-mail: firstname.lastname@example.org
Comments, Compliments and Complaints Policy
If you have a complaint about a school please contact
the headteacher or governors of that school.
What do you think about us?
We want to provide good quality services for everyone whether
they live, work in or are visiting the Neath Port Talbot area. We
would like to know what you think about our services and