NPT CBC - Feedback Questionnaire

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Housing Website Feedback Questionnaire

General Information

General Information
Q1. What are the main reasons for using the Housing Services website?
	To access specific information To download forms To look at availability of Housing To find out how to apply for a grant To access our leaflets
Other (Please specify):
Q2. How often do you visit the Housing Services website?
	Once a week Once every two weeks Monthly Quarterly Twice per year Annually
Other (Please specify):

Accessibility

Accessibility
Q3. Did you have any problems accessing parts of the Housing Services Website?
	Yes No
If you have answered "No" to question 3, please go to question 6.
Q4. If you answered "Yes" to Q3, how difficult was it to find the Housing website?
	Very Easy Easy Satisfactory Difficult Very Difficult
Q5. If you answered 'Difficult' or 'Very Difficult' to Q4, please explain (Max 750 Chars):

Q6. When you were navigating around the Housing Services website, how easy was it?
	Very Easy Easy Satisfactory Difficult Very Difficult
Q7. If you answered 'Difficult' or 'Very Difficult' to Q6, please explain (Max 750 Chars):

Q8. Did you find the information you were looking for?
	Yes No
Q9. If you answered 'No' to Q8, what you were looking for? (Max 750 Chars):

Presentation

Presentation
Q10. How well did you think our information is presented?
	Very Good Good Satisfactory Poor Very Poor
Q11. If you felt it was 'Poor' or 'Very Poor', please explain why below? (Max 750 Chars):

Q12. How well do you think we have structured our website?
	Very Good Good Satisfactory Poor Very Poor
Q13. If you answered 'Poor' or 'Very Poor' to Q12, please explain why? (Max 750 Chars):

Q14. Do you have any further comments you would like to make regarding the Housing website? (Max 750 Chars):

Contact Details

If you would like us to contact you regarding any aspect of this questionnaire, or if you require us to send you any information which you were unable to access from the website, please leave your name, address, telephone number and e-mail address below:

Contact Details
Contact Details
Name:
Address:
Address Line 2:
Town
Postcode:
Telephone:
Email Address:
Confirm Email Address:

Page Details

Last Updated: 18.02.2009 at 14:11

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