We are providing a service called
'Tell Us Once', which we hope will make things easier for
you when someone has died. There are lots of
things that need to be done when someone has died and
often at a time when you probably least feel like doing them.
You may need to contact several other organisations and
given them the same information.
What is it?
'Tell Us Once' is a service where we help you give the
information to the Department of Work and Pensions, they then pass
it on to a number of other government departments and local
authority services, saving you the time.
Registering a Death
When someone has died, their death needs to be
registered with the Registrar where the death occurred. To
register a death with a Neath
Registrar you will need to make an appointment by telephoning
the following number:
- 01639 760021 / 760022 / 760020
Once that’s done, several other organisations may have
to be contacted and given the same information.
How the service can help you?
We’re providing a service where we can help you give
the information to the Department for Work and Pensions. They then
pass it on to the Government and Council departments that need to
be told, saving you the time and expense of contacting them.
How you can contact us to use
There are different ways you can use the service:
- In person at the time
of Registering the death
You must make an appointment to
see the Registrar to register the death and you could use the
service on the same visit.
- In person at a later
If you need more time to gather the
information required, you can call in to see a Customer Service
Adviser at your local Council if this is
more convenient to you. If you chose to do this you need to have
registered the death before you see us.
If you would like to speak to someone on the phone, please
call the Department of Work and pensions on 0800 085
7308. The lines are open Monday to Friday between
8am and 8pm. This number is free to call from a BT landline,
but other providers, including mobile phone providers, may charge
If you do not speak English, call us on 0800 085 7308 and one of
our Advisors and an interpretor will call you back and help
you. If you are calling from wales you will have the choice
of continuing the call in Welsh.
Who can we give information
If you decide to use this
service we will be able to tell the following
The Department for
Work and Pensions
- Pension, Disability and Carers Service
- Jobcentre Plus
- Overseas Health Team
Ministry of Defence, Service
Personnel and Veterans Agency
HM Revenue and Customs:
- Child Benefit
- Child Tax Credits
and Working Tax Credit
- Personal Taxation
Identity and Passport
- Housing Benefit Office
- Council Tax Benefit Office
These organisations can also be told
if you ask us to do so:
- Adult Services
- Collection of payment fro council
- Electoral Services
- Council Tax
- Blue Badges
- Childrens Services
Driver and Vehicle Licensing
Additional services offiered
If you come and see a Customer Service Adviser, they will also
be able to give you other information and guidance about
organisations that can help you.
How we will treat the information you give
The information you give
will be treated securely and confidentially. The organisations who
are contacted will use the information to update records; to end
services, benefits and credits as appropriate; and to resolve any
outstanding issues. They may use this information in other ways,
but only as the law allows.
Information you will need to
use the service
To make sure the right
information is given to any organisations we contact for you and so
that you get the most out of the service it will help if you can
bring along with you the following information about the person who
- Their National Insurance Number
and date of birth
- details of any benefts or services
they were receiving
- Their death certificate
- Their Driver’s Licence or
Driving License Number
We may also ask you for the
contact details for:
- Their next of kin
- A surviving husband, wife or
- The person dealing with their
You must obtain the
agreement of the persons listed above if you are going to provide
us with information about them.
It would also be helpful if
you could bring in the deceased person's bus pass and/or blue badge
Next of Kin
If you are the next of kin
(closest relative by blood or marriage to the deceased), your
entitlement to benefits may change, so please have your own
National Insurance number and / or date of birth with you when you
If you are not the next of
kin, or the person who is dealing with the deceased’s estate (the
person sorting out their property, belongings and money), you can
still use the service if you have their permission to provide their
details and act on their behalf.
This service is committed to ensuring
your information is protected. Our privacy statement tells you how
we will use and protect the information you provide when you use
this service. Ask the Adviser if you wish to see the full privacy
Please remember that it is your
responsibility to ensure that all organisations, that pay you a
benefit/credit or provide a service to you, have correct and up to
date information about you.
Tell Us Once leaflet
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For more information
on Tell Us Once please call 01639 686868 or
Last Updated: 07.08.2012 at 12:31