Where are the items picked up from?
This is a kerbside collection so in most cases the items should be left where your rubbish is normally picked up from. However, if you present your waste in a rear lane then bulky items must be presented at the front of the property. This is because the vehicle may be too big to access the rear lane.
If you are unable to put out on the kerbside, Please make Customer Services aware of your circumstances (by calling us on 01639 686868) and an assessment will be made of the situation.
If when placed on the kerbside, items will block the pavement (or there is no pavement), items can be left at the edge of the property boundary such as end of the drive, just inside the garden. This must be stated at the time of booking.