How is the council communicating with residents?
Direct communication, in writing, on the phone and face to face has been taking place with residents of the ten properties affected by the emergency prohibition notices.
Every owner and occupier of properties within the existing hazard Risk Zone has been written to advising them of the public meeting on the 7th September where the council will be able to advise residents of the latest information.
A dedicated helpline (01639) 686288 and email address firstname.lastname@example.org have been set up to take calls and queries from residents. The helpline is answered during office hours (8.30am – 5.00pm Monday to Thursday and 8.30am – 4.30 pm Friday).
An answer machine will pick up any calls received outside of those hours. Messages will be responded to within 24 hours during the working week.
A Pantteg page has been set up on the council’s website which is regularly updated.
Locally elected Councillors are ensuring a further link between the residents and the various departments within the council who are involved in this process.