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Social Care and Housing

Adult and Children’s Single Point of Contact service

Our Adult and Children’s Single Point of Contact service are open from 8.30am to 5pm, Monday to Friday. You can reach us on 01639 686802. We are here to take referrals and give people advice on:

  • Safeguarding concerns for vulnerable adults and children due to suspected abuse or neglect
  • Support available through Social Services, Health and Housing
  • Support available in the community

Emergency Duty Team (EDT)

Our Emergency Duty Team (EDT) is also still available for any out of hours support, which cannot wait until the next working day. They are available from 5:30pm - 01:30am on weekdays and 09:00am - 01:30am on weekends and Bank Holidays. You can reach the team during these hours on: 01639 895455.

Care home visits

Please check directly with the care home for their current visiting policy.

NPT Safe & Well

If you don’t have any friends of family to call on for support with everyday tasks, NPT Safe & Well can connect you with a local volunteer, community group or local service to access support with:

  • Food shopping
  • Collecting prescription medication
  • Running daily errands
  • Or arranging for someone to check you are okay

Visit for more information

Welfare Rights

Our Welfare Rights Team are still here to offer expert advice and guidance regarding welfare benefit entitlement.

Contact the team on 01639 685225 (Monday to Friday), please leave a message and an advisor will contact you as soon as possible; alternatively email the Team at

Local Area Coordinators

You can still contact our Local Area Coordinators for advice and support if a person is in a crisis situation. 

Housing Options

Our Housing & Homelessness service is still available to offer support and advice by telephone. You can contact the team on 01639 685219.