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Test Trace Protect

What to do if you have Coronavirus symptoms

If you have symptoms of coronavirus, however mild, you MUST self-isolate at home (self-isolation means that you do not leave the house - see the self-isolation guidance) and book a test. You must not go to a GP surgery, pharmacy or hospital.

The most common symptoms of coronavirus (Covid-19) are:

  • A high temperature - this means you feel hot to touch on your chest or back (you don't need to measure your temperature)
  • A new continuous dry cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Staff members who become symptomatic should self-isolate and notify their manager immediately.

Book a Test

Anyone living in Swansea or Neath Port Talbot can use the local number 01639 862757 to make an appointment at one of the testing centres.

If you’d prefer, you can book online - just follow the steps to make an appointment. You can also use the same website to book a test kit to be delivered to your home address. Alternatively, you can apply for the home testing kit by phoning the free number 119. 

People with hearing or speech difficulties can call 18001 119.

You need to take the test in the first five days of having symptoms.  Please note the test will tell you if you have coronavirus now. It will not tell you if you had coronavirus in the past.

Once the test result is received, you should contact your manager and inform them of the result of the test.

Frequently asked questions relating to the local testing process for Neath Port Talbot and Swansea can be found on the Swansea Bay University Health Board website.

Self-isolating if you have symptoms

The self-isolation period is 10 days.

If you’ve tested positive for COVID-19, or have been told to self-isolate by the NHS Wales Test, Trace, Protect (TTP) service you must stay at home. You are breaking the law and could be fined if you do not stay at home and self-isolate.

If you’ve had the coronavirus vaccine, but have symptoms or have been told to self-isolate you must still self-isolate.

Self-isolation applies to adults and children of all ages. You should self-isolate for 10 days if:

  • you develop symptoms, this means you may have coronavirus
  • you’ve tested positive for COVID-19, even if you do not have symptoms
  • you live with someone, or someone from your extended household has developed symptoms or tested positive
  • you’ve been contacted by the TTP service and told to self-isolate because you have been identified as a contact of a positive case of coronavirus

Staying at home for 10 days will greatly reduce the overall amount of infection the household could pass on to others in the community.

For guidance on self-isolating visit the Welsh Government website here.

Contact Tracing

As part of the Welsh Government’s ‘Test, Trace, Protect’ process, people who have tested positively for Covid-19 will be contacted via a phone call from a member of a locally-based team who will speak to them about the next steps the individual should take and the process of contact tracing. You will only be contacted if you have had a positive test.

You will be asked to provide all contact details for anyone in your household and anyone you have recently spent at least 15 minutes with, within a proximity of 2 metres.

They will also gather information on the places you have visited recently and the names and contact details of people you were in close contact with in the 48 hours before your symptoms started.

Members of the contact tracing teams will not:

  • Ask for bank, PIN or payment details – there is no cost to being part of the testing or tracing programme.
  • Ask for personal information about other accounts such as social media accounts.
  • Ask to call back on premium numbers such as those beginning with 09 and 087.
  • Ask to set up a password or PIN number over the phone

Further information on contact tracing in Neath Port Talbot and Swansea can be found on the Swansea Bay University Health Board website.