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Social Care Workforce £500 Special Payment Scheme

About the scheme

The scheme has been introduced by Welsh Government to recognise and reward the hard work and commitment of social care staff who have provided essential care to our most vulnerable citizens during the most challenging period of the COVID-19 pandemic.

The scheme is aimed at staff within registered care homes and domiciliary care services and includes Personal Assistants (PAs). An individual can only receive one payment and must have been employed in an eligible role during the period 15th March to 31st May.

Payment is a one-off flat rate payment of £500.

Full details of the scheme can be found on Welsh Government’s website.

How to claim

The Council will be administering the scheme on behalf of Welsh Government for those who provided personal care in Neath Port Talbot between 15th March and 31st May 2020. 

*If you are a social care worker and believe you are eligible, please contact your employer in the first instance.

Social care providers

All eligible care providers will be contacted directly by us to explain how your staff can claim the payment and how the payment is made.

If you are a social care provider and have not received any information from us about the scheme, please email .

NPT Council staff

Eligible social care staff that are employed by Neath Port Talbot Council will be contacted by HR directly and asked to complete the relevant forms to claim the payment.

Personal assistants

Personal assistants will be contacted either directly by the Council or direct payments payroll provider to explain how you can claim the payment and how the payment is made.

If you are a personal assistant and have not received any information from us about the scheme, please email 


If you wish to appeal against a decision, please read the guidance forms below. Completed applications should be emailed to


  • Care Workers £500 Payment Appeals Process July 2020 (DOCX 25 KB)
  • Stage One Appeals ENGLISH Reconsideration Request Form NPT (DOCX 46 KB)
  • Stage Two Appeals ENGLISH Application Form (DOCX 74 KB)

Frequently asked questions

For a full list of FAQs, visit Welsh Government's webpage on the Social Care Workers Special Payment (£500) Scheme 

We will aim to make the payments as soon as possible after we have received the completed claim forms.

To be eligible for this payment, staff must be:

  • a paid employee of a registered care home or domiciliary care service
  • an agency care worker
  • an agency nurse who has worked in the same setting for 12 weeks or more
  • a personal assistant paid through direct payments

Staff who work as or for contractors in care homes are not covered by this scheme.

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