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Adult Emotional Health & Wellbeing

Details of help and services on offer for Adults during Coronavirus (Covid-19) to help manage life in lock down and during the pandemic. Covid-19 is affecting all of us in all sorts of ways, but while services may have had to change shape and focus we want to let you know that there is support available.

As part of its #StayConnected campaign for all Adults  living in Neath Port Talbot, these pages will highlight a whole range of emotional and wellbeing services,  helplines and support to meet whatever the worry or need that arises.

Whatever the question or worry, however silly or trivial it might seem to some, it's about helping a person deal with what matters and what is happening to them.

If you are worried about the safety of an Adult, services are available throughout the pandemic. The Single Point Of Contact (SPOC) Service is basically the front door to Early Help and Social Services.  

Anyone can contact the SPOC team to have a discussion and get help.

A member of the team will listen to you and let you know what information, advice or assistance can be provided and who can help from social services, health, education, police, early intervention and prevention services and the third sector. 

If you do not feel safe or are worried you can contact the SPOC team Telephone (Open 8.30am to 5pm Monday to Thursday and 4.30pm on a Friday) The service is currently operating a ‘call back system’ which asks people to leave a message and then a member of the team will get back to you.

01639 686802 01639 686802 voice +441639686802


If you have questions or need someone to talk to then you can, online or by phone. Talking to people who make you feel safe and you can trust is important.

If you can, talk with a person you trust at home. If this isn't possible, don't worry. There are lots of safe spaces where you can talk online or over the phone. There's no need to feel nervous because we all need someone to talk to, ask questions and get the information we need to be happy, healthy and safe.

There are plenty of ways to chat, ask questions and seek advice. We are here to help where we can, with worries or questions you may have - no issue is too big or too small and we will always try to help.

Many services are still running to make sure people who use our services can be happy, healthy and safe, and get what they need from us. You can still get in touch with us for the things you need.

Information about how to contact council services and what's available are accessible at

For the latest NPTCBC Coronavirus information (COVID-19) latest information 

How NPT Safe & Well can help you

NPT Safe & Well is a scheme that can help to connect you with a local volunteer, community group or local service to access support with:

  • Food shopping
  • Collecting prescription medication
  • Running daily errands
  • Or arranging for someone to check you are okay
  • Action for Elders:  is a registered charity that works to make older peoples’ lives better. We aim to end loneliness by offering support with physical, mental and social well being programmes. We work to ensure that older people have the opportunity to stay fit, healthy and fulfilled

    Action for Elders
    030 330 30132 030 330 30132 voice +443033030132
  • Activate your life: free online self-help video for anyone 16+ struggling with their mental health
  • Alzheimer’s Society Neath Port Talbot - Dementia support worker provide one to one support and information to anyone living with dementia. To arrange support please contact:
    Alzheimer’s Society Neath Port Talbot
    01639 633400 01639 633400 voice +441639633400
  • Barnardo’ s: Beyond the Blue can offer a range of supportive and therapeutic interventions that meet the needs of children, young people and their parents. The support provided will be tailored to each family by a support plan developed in partnership with the family. The services provides support to build resilience and strategies. We work with families and their children up to 25 years of age. 
    01639 642215 01639 642215 voice +441639642215
  • C.A.L.L. Mental Health Helpline – Community Advice and Listening Line
    Freephone 0800 132 737 Freephone 0800 132 737 voice Freephone0800132737
    Text HELP to 81066 Text HELP to 81066 cell TextHELPto81066
  • Daylight – is free online guide to support people through worry and anxiety
  • Me, Myself and I - provide emotional support, reassurance and opportunities for the person and or their family living with memory loss to socialise in a relaxed and friendly setting. At our base in Briton Ferry we can offer you a variety of different services to suit your needs. To arrange support please contact:
    Me, Myself and I
    01639 812528 01639 812528 voice +441639812528
  • Mind - We'll listen ,give support and advice and fight your corner. To arrange support please contact:
    01639 643510 01639 643510 voice +441639643510
  • NHS SilverCloud - This is a service provided by NHS Wales for individuals aged 16+ who are experiencing low – moderate levels of anxiety or stress related issues.
  • One Step Counselling and mental health services: 
    07861210632 07861210632 voice +447861210632
  • HAFAL - Supporting people with mental health problems – with a special emphasis on those with a serious mental illness – and their carers and families. To arrange support please contact:
  • Cruse Bereavement Care Wales’s -Grief is a natural process, but it can be devastating. We are here to support you after the death of someone close.
    0808 808 1677 0808 808 1677 voice +448088081677
  • Your Voice Advocacy - We aim to support people to access appropriate information, services and give them a voice in the decisions that affect their daily lives. To arrange support please contact:
    Your Voice
    07534056109 07534056109 cell +447534056109
  • CISS - Is a local registered charity providing free emotional support and counselling to anyone affected by cancer across Neath Port Talbot, whether they are a patient, carer, family member or friend. Support can be arranged at one of our two centres, or via our unique outreach service for those unable to access one of our centres. We also provide ‘virtual’ support by way of telephone or on line, for those who prefer accessing our services by these methods. To arrange support please contact:
    01639 642333 01639 642333 voice +441639642333
  • Neath Port Talbot Carers Service - was launched in April 2009 to support the unsung heroes who care for loved ones unable to look after themselves. Not everyone who does this thinks of themselves as a carer, but caring responsibilities make huge demands on their lives. Our aim is to help unpaid carers recognise their caring role and to provide carers aged 18+ in Neath Port Talbot with advice, information and support. To arrange support please contact:
    Neath Port Talbot Carers Service
    01639 642277 01639 642277 voice +441639642277
  • NPTCVS - As Neath Port Talbot CVS exists to support, promote and develop the participation of voluntary organisations, community groups and individuals in the voluntary sector in Neath Port Talbot. Part of the Third Sector Support Wales structure, they offer support in volunteering, sustainable funding, good governance and engaging and influencing. Whether you are an individual looking for support yourself, a potential volunteer wanting to help or a group looking to set up to deliver services within the community, Neath Port Talbot CVS will be able to help. To arrange support please contact
    01639 631246 01639 631246 voice +441639631246
  • Rehab4addiction - provide support for those with addictions to include various resources to support your mental health. We provide help and advice around the topic of mental health. Protecting your mental health should be a life goal, and seeking out help for mental health issues could be the most important decision you ever make.
  • RNIB - We’re here for you during the coronavirus (COVID-19) outbreak providing online information to help answer the queries you may have during the coronavirus (COVID-19) outbreak. To arrange support please contact:
    0808 808 0123 0808 808 0123 voice +448088080123
  • Samaritans helpline
    Freephone 116 123 Freephone 116 123 voice Freephone116123
  • S.A.N. Neath & District - We are a volunteer led parent/carer support group for children and young people with all kinds of additional needs for further information. To arrange support please contact:
    07955793356  07955793356  cell +447955793356
  • Thrive (Women's Aid) - “Thrive Women’s Aid are providers of specialist emotional and practical support for women, children and young people affected by domestic abuse in Neath Port Talbot. We support families to rebuild their lives and regain independence in safe communities and believe that everyone has the right to have a future without fear. We aim to encourage, enable and empower those who have experienced challenging circumstances and are passionate and dedicated in our approach to ensuring the cycle of abuse is broken for good. To arrange support please contact:
    Thrive (Women's Aid)
    01639 894864 01639 894864 voice +441639894864
  • SafeLives (UK charity dedicated to ending domestic abuse)

  • Live Fear Free (refuge and support)
    Live Fear Free
    0808 80 10 800 0808 80 10 800 voice +448088010800
  • WGADA - The main goal of this council is to help those with alcohol and drug problems. To arrange support please contact:

    01639 620222 01639 620222 voice +441639620222


  • Well-being through work - Off sick or struggling in work because of Health issues? The In Work Support Service is part funded by the European Social Fund through the Welsh Government and provides free and confidential support for employed and self-employed people with health issues that are affecting them in work. To arrange support please contact:
    Well-being through work
    01639 6844568 01639 6844568 voice +4416396844568
  • Student Support Neath Port Talbot College - Following the ending of all face to face student contact on 20th March 2020 the following link can be used to access services. To arrange support please contact: 
  • Age Connect - Our aim is to provide local people aged fifty plus with the assistance, support and services that are needed to live a healthier, more active and independent life. To arrange support please contact:
    Age Connect
    01639 617333 01639 617333 voice +441639617333
  • Age Cymru West Glamorgan - We provide independent, quality assured, regional services to adults living in Swansea, Neath Port Talbot and Bridgend, to help them live and age well. To arrange support please contact::
    Age Cymru West Glamorgan
    01792 648 866 01792 648 866 voice +441792648866
  • Dewis Cymru - Dewis Cymru is an online directory which contains information on over 6,000 local and national organisations or services that can help people with their wellbeing.


How are you feeling?


"I've got this"

  • Normal functioning
  • Normal mood fluctuations
  • Taking things in your stride
  • Normal sleep patterns
  • Physically and socially active
  • Usual self-confidence
  • Comfortable with others
Help and Support


"Something isn't right"

  • Irritable, impatient
  • Nervousness, sadness
  • Increased worrying
  • Procrastination and forgetfulness
  • Muscle tension
  • Trouble sleeping
  • Intrusive thoughts
  • Low energy
  • Difficulty relaxing
Help and support


"I can't keep this up"

  • Persistent fear, anger, anxiety, panic, sadness, tearfulness, worthlessness.
  • Preoccupation
  • Difficulty making decisions or concentrating
  • Disturbed sleep (falling asleep and staying awake)
  • Withdrawn
  • Self-medicating e.g. food, substances
Help and Support

In crisis

"I can't survive this"

  • Disabling distress and loss of function
  • Nightmares and flashbacks
  • Unable to sleep or stay awake
  • Thoughts of self-harm or suicide
  • Easily enraged or aggressive
  • Feeling numb, lost or out of control
  • Withdrawn
  • Dependence on food, substances etc.
Help and Support