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Skewen Incident Updates

Update for Skewen residents from the Coal Authority (Friday 26 November)

Work at the Goshen Park / Drummau Road junction

This week all of the remaining drilling equipment has been removed from site. We have undertaken the preparatory work for the mine water capture structure and commenced the installation of the mine water flow control chamber. Next week we will be finalising the installation of the underground pipework and will begin to connect the mine water management system together.

One lane at the junction of the Highlands will continue to remain closed until the full work is completed.

This weekend the onsite construction team will undertake planned works on Saturday and Sunday, between the normal hours of 8am to 5pm.

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 51 gardens complete and a further 5 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during the coming weeks, please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be seen on our website. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

This week Melanie Beynon, our Community Liaison Officer, has again been busy speaking with residents on site and providing feedback to our operational teams and our residents’ helpline colleagues.

You can make an appointment to meet Melanie in person or arrange a socially distanced visit at your home by booking a specific time with our Skewen Residents’ Helpline 9am-5pm on 0800 2884268. Melanie will be working Monday, Tuesday and Wednesday.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates, information and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website 
  • If you have any queries on drainage works please contact Neath Port Talbot Council on 01639 686868.
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • Access the Coal Authority interactive map viewer
  • To support discussions with insurance and mortgage companies, please contact our Residents’ Helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here.

Update for Skewen residents from the Coal Authority (Friday 19 November)

Work at the Goshen Park / Drummau Road junction

The remaining drilling and grouting works have been undertaken this week, which has completed the stabilisation of the Goshen Park/ Drummau Road Junction. Removal of the drilling equipment will allow us to begin the preparatory work next week for the mine water capture structure.

We have continued to make good progress on the underground pipework for the mine water management system. One lane at the junction of the Highlands will continue to remain closed until this work is completed.

This weekend the onsite construction team will undertake planned works on Saturday and Sunday, between the normal hours of 8am to 5pm.

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 51 gardens complete and a further 6 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during the coming weeks, please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be seen on our website. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

This week Melanie has been busy meeting with residents to discuss their schedules, so that we can start works as soon as possible.

Next week Melanie will be on annual leave from Wednesday 24 November and will return on Monday 29 November.
If you need any assistance or have a query whilst she is away, please speak to any of our other staff on site.

They will be able to ensure it is passed on to the appropriate person so your query is dealt with as efficiently as possible. You can also call our residents’ helpline Monday to Friday between 9-5pm.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates, information and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website 
  • If you have any queries on drainage works please contact Neath Port Talbot Council on 01639 686868.
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • Access the Coal Authority interactive map viewer
  • To support discussions with insurance and mortgage companies, please contact our Residents’ Helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here.

Update for Skewen residents from the Coal Authority (Friday 12 November)

Work at the Goshen Park / Drummau Road junction

We continue to make good progress with the stabilisation works at the Goshen Park/ Drummau Road Junction. The blowout void has been filled with stone, resin grouted and the platform has been removed. We will drill and resin grout the remaining boreholes next week, which will complete the stabilisation works.

Work has also advanced well on the underground pipework for the mine water management system. One lane at the junction of the Highlands will continue to remain closed until this work is completed.

This weekend the onsite drilling and construction team will undertake planned works on Saturday and Sunday, between the normal hours of 8am to 5pm.

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 49 gardens complete and a further 5 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during the coming weeks, please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be viewed on our website. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

This week Melanie Beynon, our Community Liaison Officer, has again been busy speaking with residents on site and providing feedback to our operational teams and our residents helpline colleagues.

You can make an appointment to meet Melanie in person or arrange a socially distanced visit at your home by booking a specific time with our Skewen Residents’ Helpline 9am-5pm on 0800 2884268. Melanie works will be working Monday, Tuesday and Wednesday.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates, information and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website 
  • If you have any queries on drainage works please contact Neath Port Talbot Council on 01639 686868.
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • Access the Coal Authority interactive map viewer
  • To support discussions with insurance and mortgage companies, please contact our Residents’ Helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here.

Update for Skewen residents from the Coal Authority (Friday 5 November)

Work at the Goshen Park / Drummau Road junction

This week we have made further good progress with the completion of boreholes at the Goshen Park/ Drummau Road Junction. We have now filled the blowout void with stone and commenced resin grouting to complete the stabilisation works.

Installation of the underground pipework for the mine water management system has also continued this week. One lane at the junction of the Highlands will continue to remain closed until this work is completed.

The wet weather this week has meant the safety platform collection had to be delayed; this is now due to be removed from site in the middle of next week. As we advised previously , the platform will be collected by a large vehicle and we are working with our contractors to ensure that this is scheduled at a time, which will minimise disruption to local residents. Residents in the Penshannel area close to the site compound may experience short delays as the platform is loaded onto the vehicle and Melanie, our Community Liaison Officer, will speak with those residents as soon as timings are confirmed.

This weekend the onsite drilling and construction team will undertake planned works on Saturday and Sunday, between the normal hours of 8am to 5pm.

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 49 gardens complete and a further 4 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during the coming weeks, please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be viewed on our website. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

This week Melanie Beynon, our Community Liaison Officer, has again been busy speaking with residents on site and providing feedback to our operational teams and our residents helpline colleagues.

You can make an appointment to meet Melanie in person or arrange a socially distanced visit at your home by booking a specific time with our Skewen Residents’ Helpline 9am-5pm on 0800 2884268. Melanie works will be working Monday, Tuesday and Wednesday.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates, information and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website 
  • If you have any queries on drainage works please contact Neath Port Talbot Council on 01639 686868.
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • Access the Coal Authority interactive map viewer
  • To support discussions with insurance and mortgage companies, please contact our Residents’ Helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here.

Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen Residents’ Support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.

Email: customerservice@coal.gov.uk.

Update for Skewen residents from the Coal Authority (Friday 29 October 2021)

Work at the Goshen Park / Drummau Road junction

This week we have made ongoing good progress with the drilling works at the junction of Goshen Park and Drummau Road. We are progressing with the completion of boreholes for the final phase of drilling works, ready for filling with stone.

We have also continued the underground pipework installation for the mine water management system. One lane at the junction of the Highlands will continue to remain closed until this work is completed.

The safety platform will be removed next week and collected by a large vehicle. We are working with our contractors to ensure that this is scheduled at a time, which will minimise disruption to local residents. Residents in the Penshannel area close to the site compound may experience short delays as the platform is loaded onto the vehicle and Melanie, our Community Liaison Officer, will speak with those residents as soon as timings are confirmed.

This weekend our onsite construction team will continue with planned works on Saturday and Sunday between the normal hours of 8am to 5pm. No drilling works are planned for this weekend.

Surface water issues

We understand that heavy rainfall is forecast over the next few days. Neath Port Talbot Council are the lead agency for surface water and highways drainage and we continue to work closely with them as a partner agency to provide support if needed. Our contractor continues to monitor the water on the main site on a 24/7 basis.

If you have any concerns about surface water flooding or drainage in the area then please contact Neath Port Talbot Council (01639 686868) or Welsh Water (0800 0520145).

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 48 gardens complete and a further 5 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during the coming weeks, please contact our residents’ helpline or email customerservice@coal.gov.uk.

If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be seen here. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

Melanie Beynon will return from annual leave on Monday 1 November and will be on site to speak with residents.
You can make an appointment to meet Melanie in person or arrange a socially distanced visit at your home by booking a specific time with our Skewen Residents’ Helpline 9am-5pm on 0800 2884268. Melanie works will be working Monday, Tuesday and Wednesday.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates, information and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website 
  • If you have any queries on drainage works please contact Neath Port Talbot Council on 01639 686868.
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • Access the Coal Authority interactive map viewer
  • To support discussions with insurance and mortgage companies, please contact our Residents’ Helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here.

Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen Residents’ Support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.

Email: customerservice@coal.gov.uk.

Update for Skewen residents from the Coal Authority (22nd October 2021)

Work at the Goshen Park / Drummau Road junction

This week we have been drilling the larger diameter boreholes into the drainage tunnel needed to complete the final phase of our drilling works. We have also continued installing vertical pipes into the mineshaft feature. Once installed, we will begin filling the pipes with stone and resin grouting to provide long term stability.

This week we have made good progress with installing the underground pipework for the mine water management system. One lane at the junction of the Highlands will continue to remain closed until this work is completed.
This weekend the onsite drilling and construction team will undertake planned works on Saturday and Sunday, between the normal hours of 8am to 5pm.

Recent surface water issues

We know that some residents have been impacted by surface water flooding this week following the recent heavy rainfall. This recent rainfall did not cause any problems for mine water levels in the area or for the temporary mine water management system.

Neath Port Talbot Council are the lead agency for surface water and highways drainage and we continue to work closely with them as a partner agency to provide support if needed.

If you have any concerns about surface water flooding or drainage in the area then please contact Neath Port Talbot Council (01639 686868) or Welsh Water (0800 0520145).

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 48 gardens complete and a further 4 underway.

If you have any questions regarding your garden schedule and would like us to be able to programme in this work during the coming weeks, please contact our residents’ helpline or email customerservice@coal.gov.uk.

If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be seen here. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

Next week Melanie Beynon will be on annual leave and will return to work the week commencing Monday 1 November.

If you need any assistance or have a query whilst she is away, please speak to any of our other staff on site.

They will be able to ensure it is passed on to the appropriate person so your query is dealt with as efficiently as possible. You can also call our residents’ helpline Monday to Friday between 9-5pm.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates, information and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website 
  • If you have any queries on drainage works please contact Neath Port Talbot Council on 01639 686868.
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • Access the Coal Authority interactive map viewer
  • To support discussions with insurance and mortgage companies, please contact our Residents’ Helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here.

Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen Residents’ Support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.

Email: customerservice@coal.gov.uk.

 

Update for Skewen residents from the Coal Authority (Friday 15th October)

Work at the Goshen Park / Drummau Road junction

This week we have been installing vertical pipes into the mine shaft void in preparation for filling it with stone and resin grouting. A further drilling rig arrived on site to drill larger diameter boreholes into the drainage tunnel, which will complete our final phase of drilling works.

We have also continued preparations for the installation of the sub surface drainage for the mine water management system. A route has been dug that will allow the pipework to be laid without affecting existing services. One lane at the junction of the Highlands will continue to remain closed whilst this work is completed.

This weekend our onsite drilling and construction team will continue with planned works on Saturday and Sunday.

Culvert repair

Neath Port Talbot Council have now completed the works to replace the culvert on Sunnyland Crescent and access to this road is now available. If you have any questions or concerns please contact Neath Port Talbot Council on 01639 686868.


Garden reinstatement work

Garden reinstatement work is continuing to progress well with 45 gardens complete and a further 7 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during October please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details can be viewed on our support policy. Our Skewen support policy will remain in place until the end of January 2022.

Community Liaison

Melanie Beynon, has continued to speak to residents this week to progress their garden reinstatement schedules so that we can start works as soon as possible.

You can make an appointment to meet Melanie in person or arrange a socially distanced visit at your home by booking a specific time with our Skewen Residents’ Helpline 9am-5pm on 0800 2884268. Melanie works will be working Monday, Tuesday and Wednesday.

 

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

​Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen Residents’ Support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.

Email: customerservice@coal.gov.uk.

Update for Skewen residents from the Coal Authority (Friday 8 October)

Heavy rain on Saturday

Following the heavy rain on Friday and Saturday we were alerted on Saturday afternoon that water was flowing from one of the pipes that has been fitted as part of the new mine water management system. The pipe is not currently operational and should have been fitted with a cap to prevent any water discharging.

Unfortunately the pipe was left uncapped following some works, which allowed water to run from it and bypass the temporary water management system. We attended site as soon as it was reported to us and ensured that the problem was resolved.
This should not have happened and we are really sorry for the understandable local concern. We have spoken with our contractors and taken learning from this. We have installed additional measures this week to ensure that water cannot leave the work site and our main contractor has appointed a permanent security guard in the site compound to monitor the water during the hours they are not working.

We are grateful to residents for noticing this and to the fire service for attending to support. In future we would encourage you to report any concerns to us directly on our 24/7 incident hotline 0800 288 4242 so that we can take any action needed as swiftly as possible.

Work at the Goshen Park / Drummau Road junction

We have continued drilling this week off the safety platform into the mine feature to provide the permanent conduit to connect to the mine water management system at the Goshen Park/ Drummau Road Junction. A further drilling rig will arrive on site next week to drill larger diameter boreholes as part of the final phase of drilling works.

Traffic management has now moved over to the other side of the Highlands / Drummau Road to enable the installation of the pipework which will be connected into the manhole chamber for the mine water management system. One lane at the junction of the Highlands will continue to remain closed whilst this work is completed.

This weekend our onsite construction team will continue with planned works on Saturday and Sunday.

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 44 gardens complete and a further 6 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during October please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be seen here. Our Skewen support policy will remain in place until the end of January 2022.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

​Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen Residents’ Support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.

Email: customerservice@coal.gov.uk.

Update for Skewen residents from the Coal Authority (Monday 4th October)

Following the heavy rain on Friday and Saturday we were alerted on Saturday afternoon that water was flowing from one of the pipes that has been fitted as part of the new mine water management system. The pipe is not currently operational and should have been fitted with a cap to prevent any water discharging.

Unfortunately the pipe was left uncapped following some works, which allowed water to run from it and bypass the temporary water management system. We attended site as soon as it was reported to us and ensured that the problem was resolved. No homes were directly affected by the water which mainly remained on our site.

This should not have happened and we are really sorry for the understandable local concern. We have spoken with our contractors, and on site security team will ensure that learning is taken and implemented. We will also be installing additional measures this week to ensure that water cannot leave the work site and provide additional reassurance to local residents.

We are grateful to residents for noticing this and to the fire service for attending to support. In future we would encourage you to report any concerns to us directly on our 24/7 incident hotline 0800 288 4242 so that we can take any action needed as swiftly as possible.

Update for Skewen residents from the Coal Authority (Friday 1st October)

Work at the Goshen Park / Drummau Road junction

This week we have continued to make good progress with phase 3 of the drilling works at the Goshen Park/Drummau Road junction working from the safety platform stabilising the ground directly around the mine shaft blowout.

We have also now completed the installation the new access chambers on the Highlands and next week we will be installing the pipework to make connections for the mine water management scheme. One lane at the junction of the Highlands will continue to remain closed whilst this work is completed.

This weekend our on site teams will continue with planned drilling works between 8am and 5pm on Saturday and Sunday.

Culvert repair

This week Neath Port Talbot Council have advanced works to replace the culvert on Sunnyland Crescent. If you have any questions or concerns please contact Neath Port Talbot Council on 01639 686868.

Garden reinstatement work

Garden reinstatement work is continuing to progress well with 41 gardens complete and a further 6 underway. If you have any questions regarding your garden schedule and would like us to be able to programme in this work during October please contact our residents’ helpline or email customerservice@coal.gov.uk. If you would like support with clean-up, drain cleaning or garden reinstatement please contact our Residents’ Helpline. All of this work is done on a goodwill basis and the full details of our support policy can be seen here. Our Skewen support policy will remain in place until the end of January 2022.


Community Liaison

This week Melanie has been busy speaking with has been meeting with residents to discuss their schedules, so that we can start works as soon as possible.

You can make an appointment to meet Melanie in person or arrange a socially distanced visit at your home by booking a specific time with our Skewen Residents’ Helpline 9am-5pm on 0800 2884268. Melanie works will be working Monday, Tuesday and Wednesday.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

​Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen Residents’ Support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.

Email: customerservice@coal.gov.uk.