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Complaints and Compliments

We receive varying numbers of complaints each year from the public dissatisfied with the amount or timing of grass verge maintenance we undertake. Verge management is something of a no-win situation as some feedback is of the view that the grass is cut too little whilst other feedback is concerned the grass was cut too early for wildflowers to set seed, or was not cut early enough in the season, or the grass had been cut but the arisings left behind causing a mess.

We are open to adding new verges and grassland areas to the scheme at any point and the inclusion of a particular area in the scheme will also be reviewed if a significant number of complaints are received. It is noted however that because changing verge management can effect working and resource patterns, the introduction of new verges into the scheme may need to wait to the start of the next growing season.