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Neath Port Talbot Council is committed to dealing effectively with any concerns or complaints about our services. In this policy the term "complaint" refers to a concern or a complaint.

We aim to clarify any issues you may be unsure about. If possible, we’ll put right any mistakes we may have made. We will provide any service you’re entitled to which we have failed to deliver. If we did something wrong, we’ll apologise and, where possible, try to put things right for you.

We aim to learn from our mistakes and use the information we gain from complaints to improve our services.