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Welsh Language Complaints

Complaints relating to the Welsh language or to compliance with the Welsh language service delivery and policy standards, as applied to the Council, will be dealt with in the same way as any other complaints received and will be responded to in accordance with the Welsh language standards.

Staff are aware of the requirements of the standards with training sessions provided as part of the induction process and periodic awareness raising campaigns.

Complaints relating to the receipt of an unsatisfactory service, where it is considered the Council has treated the Welsh language less favourably than the English language or where there is a claim of interference with your freedom to use Welsh can also be directed to the Welsh Language
Commissioner:

Welsh Language Commissioner
Market Chambers
5–7 St Mary Street
Cardiff
CF10 1AT
Phone: 0345 6033 221
E-mail: post@welshlanguagecommissioner.wales

Complaints received via the Welsh Language Commissioner will be dealt in accordance with the Commissioner’s own complaints process.