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Learning lessons

We take your complaints seriously and try to learn from any mistakes we’ve made. Our Senior Management Team and Cabinet/Cabinet Boards consider a summary of all complaints quarterly and a detailed annual complaints report. 

We share summary (anonymised) information on complaints received and outcomes with the Public Service Ombudsman for Wales as part of our commitment to accountability and learning.

Where there is a need for significant change, the service / service area will develop an action plan setting out what they will do, who will do it and when we plan to do it.