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Our staff will aim to help you make your concerns known. If you need extra assistance, we will try to put you in touch with someone who can help.

If you have a disability which may make it difficult for you to communicate with us please let us know what would help us overcome any barriers you may face (e.g. large font, more time to respond, different coloured paper)

This complaints policy can be used by everyone but if you are under the age of 18 and need help you can contact the Meic helpline

or the Children’s Commissioner for Wales: