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Missed Collections

Missed refuse and recycling Collections

Missed refuse and recycling collections

How to report a missed collection

If we have not collected your bins or recycling you need to report a missed collection.

Before reporting a missed collection, you may wish to check your collection day. Here you can also download your collection calendar

Your collection day will be the same each week but will vary on bank holidays.

Report a missed collection

To ensure that your refuse/recycling is collected, please present it before 6am on the day of your normal collection or the evening before. We cannot guarantee collection times on the day

What happens after I report a collection

For individual property

If you report a non collection by midnight of your allocated collection day we will try and return to collect it by 4.00pm on the next working day.

However, if we have not returned to collect by 4.00pm the next working day then all waste will need to be taken back on to the property and re-presented on your next collection day.

For whole street and assisted collection

If you report a non collection by midnight of your allocated collection day we will return and collect it by 4.00pm on the next working day.