Neath Port Talbot Social Services aim to provide the best
possible service to you. To do that, we need to know your views.
You have the right to complain if you feel you have not been
provided with a good service. You can also complain if you have
been refused a service, or if you are a carer.
How do I complain?
Start by talking to the member of staff you normally deal with,
or to their manager. Most complaints can be settled quite simply
What if this doesn't solve the problem?
If you're not satisfied with the answer you get, you can make a
complaint. Write to our Complaints Officer, Social Services and
Housing, Civic Centre, Neath SA11 3QZ, or telephone the complaints
team on 01639 763445
The Complaints Officer will help you to resolve your complaint
and advise you of the complaints procedure.
What if I'm still not happy?
You are able to contact the Public Service Ombudsman who can
also deal with your complaint.
Public Services Ombudsman For Wales,
1 Ffordd yr Hen Gae,
Telephone: (01656) 641 150
Fax: (01656) 641 199
- Do not be afraid to let us know your concerns. Making a
complaint will not affect your rights.
- At any stage, you can get a friend, relative or advocate to
help you or speak for you, if you wish.
- We can give you help with putting your complaint in
- You can complain on someone else's behalf.
- If you want to complain about any other service run by the
Council, we can advise you how to do this. You can also ask at any
- We're not just interested in complaints. If you have a comment
or compliment about how we run our services, or how we could run
them better, please let us know.
Social Services Complaints Line
Telephone: 01639 763445
Also available in large print, braille and on tape.