Out of Hours Help

Out of Hours Emergency Help

Getting 'out of hours' emergency help from Social Services

Please call us if:

  • a child or young person is in urgent need of protection from harm
  • a parent, foster carer or child needs emergency help, advice or support
  • a carer or a vulnerable adult (those with mental health problems, physical or learning disabilities or older people) is in urgent need

We cannot help if:

  • The situation can wait until the next working day, without risk of harm
  • It is a working day. (you will need to contact your local Social Services)
  • It is a medical emergency (you must phone your GP or an ambulance)

How do I get help?

You can phone: 01639 895455 between: 5.30pm to 1.30am (Weekdays) 9am to 1.30am (Saturday/Sunday/Bank Holidays)

In the most serious emergencies only a Social Worker is ‘on call’ every day of the year from 1.30am to 8.30am. Contact can be made via the police who will then contact the social worker.

Who are we?

The Emergency Duty Team is made up of three senior social workers and a coordinator. We can also draw from pool of sessional staff if needed.

What help do we provide?

  • Information and advice
  • Social worker visit
  • Arrangement of services

Our help is designed to safeguard a situation until the next working day.

How will the service deal with my request?

The service prioritises requests on the basis of the information you give. We will then decide whether a visit from a Social Worker is needed. If a Social Worker is going to visit you, it will usually take them 20-45 minutes to arrive depending on where you live. It may take longer if they are already on another call. The emergency duty team does not receive visitors under any circumstance. If we do not agree you need emergency help, we may be able to give you advice about where you can get help.

How much does the service cost?

Only the cost of a telephone call. The service provided by the Emergency Duty Team is free.

What else should I know about the Emergency Duty Team?

The Emergency Duty Team works closely with the day time services. If you already have contact with day time services we will pass on any information relating to your call to us onto the relevant team.