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Direct Payments


Direct Payments are cash payments given to you by the Council to arrange and pay for your own care and support instead of the Council arranging services for you.

If you have had an assessment by Children or Adult’s Services, a Social Worker will have discussed Direct Payments with you as an option to meet your care and support needs.

To enable people to arrange care and services themselves ​instead of receiving a package of care arranged by the Local Authority.

File type Document File size
pdf Direct Payments Booklet
694 KB
Direct Payment Vacancies

Direct payments put you in control because you are the best person to decide what support you need to live as safely and independently as possible.

Choosing this option means that you can make choices about what type of support would improve your wellbeing and quality of life. It also offers more choice than a traditional support package managed by the council.

Direct payments are an option for all people who are assessed as having eligible social care needs. This may include:

  • Parents and carers aged 16 or over People with parental responsibility for a child with disabilities Older people Adults with physical or sensory impairments Adults with learning disabilities or mental health issues

Recipients of Direct Payments or their representatives often find that they have:

  • more choice and control over the services they receive, and care provided in a more convenient and flexible way
  • with Direct Payments you choose what type of help you need, who provides it and when services are required.

For further information contact the Direct Support Service Service.

Direct Payment Support Service
01639 686812 01639 686812 voice +441639686812


Direct payments may be used to meet any of your eligible social care outcomes, which are identified during your outcome based assessment

For example, you may use the money to buy:

  • Support with personal care and daily living tasks
  • Support to get out and about in the community
  • Support to maximise your independence, health, wellbeing and safety

You could employ a Personal Assistant (PA) of your choice to help you, or you may use the money to buy one-off equipment or support services from an agency.

Social Care Personal Assistants (commonly known as ‘PAs’) are employed to support people because of their age or disability, to enable them to live as independently as possible. Being employed as a PA is not just about supporting someone with their personal care. The majority of PAs are employed to support people with tasks such as domestic chores and assisting people to carry out social activities.

PAs are employed directly by people who receive a direct payment to arrange and pay for their support.

The duties of a PA vary widely and depend on what the person would like to do – what kind and when they need the support outlined in their care and support plan.

This could include supporting the person with:

  • domestic chores (e.g. cooking, cleaning, shopping)
  • social and leisure activities – (e.g. assistance to attend activities in the community)
  • work and education – (e.g. assisting someone to and from work or college)
  • personal care (e.g. assisting someone to wash and get dressed)
Becoming a Personal Assistant
File type Document File size
pdf Becoming a Personal Assistant
1.46 MB

If you are interested in applying for a vacancy with the Direct Payments Support Service, please contact the team  quoting the reference number of the job you would like to apply for.

Direct Payment Support Service
01639 686812 01639 686812 voice +441639686812

Please note NPTCBC is advertising this post on behalf of an individual employer. You will be an employee of the Direct Payment Recipient and not of NPTCBC

Personal Assistant Vacancies

If you already receive services then speak to your Social Worker and explain you are interested in receiving support via a direct payment.  If you have not been assessed then you will need to have an assessment to determine if you are eligible for services.  

You can request an assessment by contacting Neath Port Talbot’s Adult’s and Children’s Single Point of Contact Team (SPOC) are a multi-disciplinary service here to offer you information, advice and assistance.

01639 686802 01639 686802 voice +441639686802

Please feel free to contact us and we will listen to your worries and help direct you to the best support available to you.

Direct Payment Support Service
01639 686812 01639 686812 voice +441639686812