Contract Type: Permanent

Hours:Full Time 37 hours per week

Location of post: Neath Civic Centre, SA11 3QZ

Is this post a secondment? NO

Is this post politically restricted? NO

Advert text:

Business Management within Adult Services are seeking to recruit a passionate, friendly, hard-working and flexible individual to join our busy management team. The administrative teams provide support to our front-line workers within our various Community Adult Teams.

As a Business Support Technician, you will have supervisory responsibility for the administrative team/s and develop a strong working relationship with all levels of senior management within the Service.

The successful candidate will be responsible for $ú Providing a flexible, high quality and efficient administrative business support. Assisting with the planning and development of support services. Supervision of administrative staff.

Main Duties of the Post:

Team Management & Supervision:

Leading and managing teams of administrative and support staff, including task allocation, performance management, and professional development.

Supervision, mentoring and coaching of team members.

Provide advice and guidance to staff and others on complex issues.

Operational Support:

Overseeing day-to-day operations, procurement of goods and services.

Communication and Relationship Management:

Maintaining strong communication channels with internal teams and external stakeholders, acting as a key point of contact.

Process Improvement:

Identifying areas for improvement in business processes, implementing changes, and monitoring their effectiveness.

Business Planning & Development of IT Systems

Contribute to the planning, development and organisation of support service systems/procedures/policies.

To research, analyse and evaluate data/information and produce reports/information/data as required.

Ideally you will have experience of the below, although this is not essential as full training will be provided:

Team Leadership:

Proven experience leading and managing teams, including mentoring and developing staff.

Operational Management:

Understanding of operational business processes and the ability to improve efficiency. Planning, scheduling and organising activities to achieve objectives.

Stakeholder Management:

Strong interpersonal skills for building relationships and communicating effectively with various stakeholders. Be able to establish good working relationships in and outside your immediate team.

Financial Management:

Experience in corporate credit card business processes.

Administrative IT Systems

Strong administrative skills, including proficiency in software like Microsoft Office Suite. Promote computer technology to modernise and improve administrative practice.

Problem-Solving:

Ability to analyze data, identify issues, and develop solutions.

Change Management:

Experience in supporting and implementing organizational change initiatives.

Ideally applicants will possess:

4 GCSE&©s at grade C or above, 2 of which must be English Language, Maths or Welsh.

NVQ Level 3 in Business Administration or have equivalent experience.

Supervisory experience, although this is not essential, as full training will be provided.

We can offer you an engaging welcome into the team with support and guidance from peers, colleagues and other senior management when you commence in your new role, which will continue throughout your career within NPT Council.

You will be provided with regular supervision and access to an excellent training programme. There are opportunities for progression and development within all our teams. NPT Council invests in their staff, this is an opportunity to join a local authority who will support your development.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion via phone or e-mail, please contact Natalie Morgan, Business Manager $ún.morgan2@npt.gov.uk

DBS requirements:

This post is subject to a basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates with a disability.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel, then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy, or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT

Swyddi yn CnPT