Contract: Permanent

Hours: 37 full time - While the role is primarily office hours there may be occasions where working within the CCTV operator 24/7 shift pattern will be required

Working Style: Your workstyle will be a fixed‑workplace role based within our 24/7 CCTV Control Room.

We are currently seeking a highly motivated and resilient individual to join our team as a Senior CCTV & Emergency Response Controller. This is an exciting opportunity to play a key role in delivering Neath Port Talbot’s vision—ensuring safe, thriving communities and high‑quality public services supported by innovative digital and technological solutions.

The CCTV Service is a critical part of the Council’s commitment to community safety, public protection and emergency response. Our high‑profile 24/7 monitoring centre supports residents, partners and local businesses, providing reassurance and rapid coordination in emergency situations.

As a Senior CCTV & Emergency Response Controller, you will oversee the day‑to‑day operation of the control room, support the CCTV Operations Manager, and ensure high‑quality service delivery across a growing portfolio of emergency out‑of‑hours monitoring and reporting services.

Your daily routine will include:

Supervising CCTV Operators, managing shift planning and maintaining 24/7 operational cover
Monitoring system performance and ensuring CCTV hardware and software remain fully functional
Providing expert advice and acting as the escalation point for operational issues or urgent matters
Coordinating responses to major incidents and liaising with police, emergency services and council departments
Ensuring compliance with legislation, data security requirements and national quality standards
Supporting service development, internal training and continuous improvement initiatives

About you:

Do you have:

Experience working in a CCTV, security, emergency response or control room environment
Strong leadership and communication skills, with the ability to motivate and support staff
Knowledge of data protection legislation and the safe handling of sensitive information
The ability to make calm, informed decisions during fast‑moving operational situations
Experience managing or coordinating teams in a 24/7 environment
Confidence in working with multiple complex systems and digital platforms

We would welcome applicants with experience in similar roles such as:
CCTV Operator, Security Supervisor, Control Room Supervisor, Emergency Response Coordinator, Public Protection Officer, or related fields.

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits, including:

A competitive employee package with a 22.4% employer pension contribution
25 days holiday, rising to 32 days after 5 years’ service, plus 8 bank holidays
Discounted gym membership with Celtic Leisure
Cycle to Work scheme offering up to 40% off bikes and cycling equipment
Car purchase scheme through Tusker salary sacrifice
Retail discounts through the Smart Spend staff wellbeing app

If you want to join a forward‑thinking service that plays a vital role in protecting communities—and you have the skills and experience we’re looking for—we would love to hear from you.

For an informal discussion, please contact:

Name: Chris Cole
Phone: 01639 686167
Email: c.j.cole@npt.gov.uk

DBS requirements:

This post is subject to a standard DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children, young people and vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

Swyddi yn CnPT