Job Title: Compliance and Business Officer

Location of post: Neath Civic Centre, Neath, SA11 3QZ

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

About the role

We are currently seeking an organised, proactive and people‑focused individual to join West Glamorgan Shared Lives as a Compliance and Business Officer.

West Glamorgan Shared Lives is a regulated service supporting adults to live fulfilling, meaningful lives within their communities across Neath Port Talbot and Swansea. We work closely with Shared Lives Carers, social workers and partner organisations to deliver safe, person‑centred support built on strong relationships and high‑quality practice.

Our team is committed to quality, safeguarding and continuous improvement. We are proud of our collaborative culture, where staff are trusted to use their judgement, contribute ideas and help shape how the service develops. This is a role where your work will be visible, valued and connected directly to positive outcomes for people.

“Working for West Glamorgan Shared Lives means being part of something bigger than a job. The people I support aren’t just individuals on my caseload — they’re the reason I show up with purpose every day. Their resilience, humour, and trust remind me why relationships matter more than anything else in social care. Being part of a local authority gives me the structure, guidance, and teamwork needed to make a real difference. Together, they allow me to support people in a way that feels human, meaningful, and deeply rewarding.” WGSL Team Member.

As a Compliance and Business Officer, you will play a central role in keeping the service running efficiently, compliantly and inspection‑ready. You will provide regulatory oversight, business management support and line management to the Business Support Officer, working closely with the WGSL Manager to strengthen systems, processes and service quality.

This is not a background administrative role. It is a position with real influence, where you will help shape how the service operates and continues to improve.

No two days will be the same, but your daily routine will broadly include:

Coordinating compliance activity with Care Inspectorate Wales (CIW) requirements
Maintaining accurate records, trackers and audit information
Line managing and supporting the Business Support Officer
Managing and triaging incoming enquiries and referrals
Preparing reports, data and information for inspections and reviews
Working closely with carers, social workers and colleagues to support safe service delivery

About you

Do you have:

Experience of working in a regulated, process‑driven or administrative environment
Supervisory or line‑management experience
Excellent organisational and time‑management skills
Strong written and verbal communication skills
Experience of working with a wide range of stakeholders
The ability to work calmly and professionally in a busy environment

Essential qualifications:

GCSE Maths and English (grade C or above) or equivalent
NVQ Level 3 in Business and Administration (or equivalent experience), or willingness to work towards this within two years

We would welcome applications from people with experience in roles such as:

Compliance Officer
Business Support Officer
Service Administrator / Senior Administrator
Quality or Performance Support roles

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

Hybrid working (in some roles) and flexible working schemes to improve your work life balance
Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
Access discounted gym membership with Celtic Leisure
Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
Purchase a new car through Tusker salary sacrifice scheme
Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Maggie Hayes on

Phone: 07816999085 or Email: m.hayes@npt.gov.uk

DBS requirements: This post is subject to an enhanced with adult barred list DBS disclosure.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements: Welsh Language skills are not required.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

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