Contract: Permanent

Hours: 37hrs Per week / Full-time Controllers work 12-hour shifts (07:00–19:00 or 19:00–07:00) on a Rota of 2 days, 2 nights, followed by 4 days off.

Weekends, bank holiday working, and some lone working are required to maintain continuous service delivery.

Working Style: Your workstyle in this role will require you to work from a fixed workplace

We are currently seeking a vigilant and reliable individual to join our team as a CCTV & Emergency Response Controller.

Neath Port Talbot’s vision is for the county borough to be a place where everyone has an equal chance to get on in life – a place where people want to live, learn and work and bring up their family. Our dedicated CCTV team plays a vital role in supporting community safety through a purpose-built, state-of-the-art CCTV facility that operates 24 hours a day.

As a CCTV & Emergency Response Controller, you will work from and be responsible for the efficient operation of the Council’s CCTV monitoring facility and out-of-hours emergency service. You will work independently to make critical decisions, ensuring the safety and security of the community while liaising with internal departments, emergency services, local businesses, councilors and members of the public.

Your daily routine will include:

Monitoring live and recorded CCTV footage
Responding to incidents and escalating where required
Operating the Council’s out-of-hours emergency response service
Communicating with police, emergency services, and stakeholders
Maintaining accurate records and logs of incidents
Supporting public safety through proactive observation and response

About you:

Do you have:

A minimum of 4 GCSEs at Grade C (or equivalent) or above
Strong observational skills with the ability to analyse visual information quickly and accurately
Good digital literacy skills for data entry and communication
The ability to remain calm, focused and professional under pressure
Confidence to handle sensitive or potentially distressing situations

SIA (CCTV) is preferred; however, a commitment to obtaining this qualification within 12 months is acceptable. Full-time Controllers work 12-hour shifts (07:00–19:00 or 19:00–07:00) on a Rota of 2 days, 2 nights, followed by 4 days off.

Weekends, bank holiday working, and some lone working are required to maintain continuous service delivery.

The post is subject to a Standard Disclosure and Barring Service (DBS) check.

We would welcome applicants with experience in roles such as:

CCTV Operator
Control Room Operator
Call Handler
Monitoring Centre Operative

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

Hybrid working (in some roles) and flexible working schemes to improve your work life balance
Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
Access discounted gym membership with Celtic Leisure
Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
Purchase a new car through Tusker salary sacrifice scheme
Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Chris Cole on

Phone: 01639 686167 or

Email: c.j.cole@npt.gov.uk

DBS requirements:

This post is subject to a standard DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

Jobs in NPT