Contract Type: Permanent

Hours: Full Time 37 hours per week

Location of post: The Quays /Mobile Hybrid

We are currently looking for a Junior Service Desk Analyst to join our team.

The successful candidate will be responsible for interacting with customers and will perform tasks such as taking calls from customers and trying to resolve their queries.

The main duties of the post;

- Provide support and development for a subset of systems that are maintained by the Digital Services Division. Examples Include

Control and Operation of the Network Infrastructure
Control and Operation of the Server and Desktop Infrastructure
Incident Management – Fault and Change
Web Services and Data Analytics
Application Development and Support

Provide helpdesk support and guidance for system users
Perform limited systems analysis and problem identification.
Contribute to the development and maintenance of processes and systems which support the operation of the service.
Maintain system and project documentation in line with agreed procedures
Carry out site visits to progress installations, problem rectification or process identification
Keep up to date with advances in technology

Ideally you will have;

Must possess at least 4 GCSE’s, at grade A to C, one of which must be English Language or Welsh, plus mathematics, or possess equivalent occupational experience.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

Applicants must attach a CV and covering letter (no more than two sides of A4 - within the same document) to their application, explaining why you are interested in the position and provide suitable evidence to meet the essentials in the person specification.

For an informal discussion, please contact Jordan Gilham on

Email: j.gilham@npt.gov.uk

DBS requirements:

This post is subject to Basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language

Is not required when appointed to the post.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

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