Carers play a vital part of Neath Port Talbot’s communities we recognise that Carers provide the majority of community care. We may be able to make it easier for you to care for someone at home by providing you with information of support within the community or practical help to you to support the person you care for.
What we know from speaking with carers across Wales is that you are the experts, we need to value and listen to you. We need to be proactive in the support we provide and understand for each carer what matters to you. We know you experience feelings of loneliness, frustration and isolation, and how this can affect your emotional well-being.
When you call us you can expect to be given time to talk about what matters most to you, we will ask you about what currently works well for you, what doesn’t work so well for you and talk through the next steps. It may be you only need some advice over the phone or email or it may be that you would like somebody to visit your home to discuss your caring role in person or via a video call with one of our team. We are happy to facilitate whatever method of communication works best for you.
It’s important to know you can still call us if the person you cared for has passed away but you still want to talk to someone, we know that losing somebody you cared for is an extremely difficult experience and we want to make sure you know we are here to talk. Our carers service can put you in contact with support groups.
The person you care for or you as the carer do not need to be claiming any specific benefits to speak with us and neither does speaking with us impact on what benefits you can claim.
You also need to know that there is no one type of carer, the amount of hours you care for could be 5 minutes a day to 24 hours a day, you could be the carer for a child, parent or another adult. Please don’t read this page and rule yourself out of contacting us, we place no limits on what a carer is and would prefer to speak with you rather than you being anxious or stressed about getting help.