Call and Collect Service

All Neath Port Talbot libraries are open for restricted access. If borrowers don't feel comfortable browsing yet, we are still offering a call and collect service enabling visitors to collect their books from the door.

What is Call and Collect and how does it work?

  • Contact Us by phone or email:
    Neath library: 01639 644604 (neath.library@npt.gov.uk)
    Pontardawe library: 01792 862261 (Pontardawe.library@npt.gov.uk)
    Port Talbot library: 01639 763490/1(porttalbot.library@npt.gov.uk)
    Cwmavon library: 01639 896532 (cwmafan.library@npt.gov.uk)
    Glynneath library: 01639 720776 (glynneath.library@npt.gov.uk)
    Baglan Library: 01639 813477 (baglan.library@npt.gov.uk)
    Sandfields Library: 01639 883616 (sandfields.library@npt.gov.uk)
    Skewen Library: 01792 813488 (skewen.library@npt.gov.uk)

  • Make Your Choice
    We will ask what format (books/spoken word) and genre you'd like

  • Book Your Timeslot
    We will give you a convenient time slot for you to collect your items from the nearest participating library.

  • Collect Your Books
    They’ll be ready for you to collect in a new paper carrier bag. All items borrowed from our libraries will have been quarantined for a minimum of 72 hours and will be safe to use.

  • Service opening hours: 

    • Neath, Pontardawe & Port Talbot: Monday to Friday 10am - 12:30 and 1:30 - 4:00; Saturday 10am – 12:30.

    • Glynneath: Monday, Tuesday, Thursday Friday 10am-12 and 2pm-4; Saturday 10am-12

    • Cwmavon: Monday, Tuesday, Wednesday, Friday 10am-12 and 2pm-4; Saturday 10am-12

    • Baglan: Monday and Thursday 10am-12 and 2pm-4; Tuesday 2pm-4, Friday 2pm-4, Saturday 10am-12. Closed Wednesdays.
    • Sandfields: Monday to Friday 10am-12, 2pm-4, Saturdays 10am-12
    • Skewen: Monday to Friday 10am-12, 2pm-4. Saturdays 10am-12 Closed Wednesdays

DVDs and CDs cannot be borrowed at the present time but library members can borrow up to 10 items (if you require more than please ask a member of staff when you call). The loan period has been extended to 6 weeks.

Booking a time slot is essential in order that the library service can maintain social distancing for customers. If you are unable to pick up your books at your allotted time or miss your slot, please contact the library by phone or email and an alternative time slot will be allocated.

Those who are currently shielding and can’t get to any library should contact library HQ by telephoning 01639 899829 or email npt.libhq@npt.gov.uk for further information on home delivery.

 

FAQs

Neath, Pontardawe and Port Talbot

Monday to Friday 10am - 12:30pm and 1:30pm - 4:00pm

Saturday 10am – 12:30pm

Glynneath

Monday, Tuesday, Thursday, Friday 10am-12 and 2pm-4

Saturday 10am-12

Cwmavon

Monday, Tuesday, Wednesday, Friday 10am-12 and 2pm-4

Saturday 10am-12

Baglan

Monday and Thursday 10am-12, 2pm-4. Tuesday 2pm-4. Friday 2pm-4. Wednesdays closed.

Saturday 10am-12

Sandfields

Monday to Fridays 10am-12, 2pm-4

Saturday 10am-12

Skewen

Monday, Tuesday, Thursday, Friday 10am-12, 2pm-4. Wednesdays closed.

Books including hardback, paperback and large print titles together with spoken word will be available to borrow.

Not at the present time.

You can borrow up to 10 items, if you require more than please ask a member of staff when you call

The loan period has been extended to 6 weeks

You will be asked for your preference when you phone or email and while staff will do their utmost to accommodate your choice we will only be able to select books that are currently available in the library. We are working towards providing Open access to our libraries, but this facility will not be available for a few months.

No, not at present. For safety reasons, we have reduced circulating books around libraries for the immediate future, so we will not be able to take requests at present. We will however be gradually reintroducing the request service during the next few weeks.

Possibly. If the book was delivered to the library before it closed you may still be able to call and collect it. Please phone or email the library and staff will be able to advise you further

Booking a time slot is essential in order that we can maintain social distancing for our customers. If you are unable to pick up your books at your allotted time or miss your slot, please contact the library by phone or email and an alternative time slot will be allocated.

No. There will be no fines during this period.

Yes. You can return your books to any Neath Port Talbot Library.

Yes. If you are unable to visit, someone else can collect books on your behalf. Please make sure they are able to collect during your time slot and that they have your Library card or ID.

Yes. Computers MUST be booked in advance. Slots available for 50 minutes maximum, this will give staff time to sanitise the PCs and allow for social distancing.

All libraries are now open offering restricted access. Computers MUST be booked in advance. Slots are available for 50 minutes maximum, this will give staff time to sanitise the PCs and allow for social distancing.

Yes. Computers MUST be booked in advance. Slots available for 50 minutes maximum, this will give staff time to sanitise the PCs and allow for social distancing.

Yes.

The home delivery service is running. For more information contact Library Hq on 01639 899829 or npt.libhq@npt.gov.uk

The Mobile Library service is running. For more information contact Library HQ on 01639 899829 or npt.libhq@npt.gov.uk

Please contact library HQ by telephoning 01639 899829 or email npt.libhq@npt.gov.uk for further information.

Please contact library HQ by telephoning 01639 899829 or email npt.libhq@npt.gov.uk for further information