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Accessibility Statement

This website is run by Neath Port Talbot Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard

We are currently making improvements to the accessibility of this website.

Feedback and contact information

If you need information on this website in a different format:

Write to us at:

Neath Port Talbot CBC
Civic Centre
Port Talbot
SA13 1PJ
01639 686868 01639 686868 voice +441639686868

We take all feedback seriously and look forward to receiving your suggestions.

We will consider your request and get back to you

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us

Technical information about this website's accessibility

Neath Port Talbot Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below

Non-accessible content

Content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

PDF Documents

Some essential service information is in PDFs.

We're identifying where information held on a PDF should be on a page on the website. We'll find and fix these by April 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We're working to make sure that all future documents are compliant.

How we test this website

Website testing is carried out by our Web Team for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.

We use several tools, including:

We continue to work with Digital Accessibility Centre to ensure our website is accessible to as many people as possible, regardless of technology or ability.

What we're doing to improve accessibility

We aim to identify and fix issues in the timescales shown above.

This statement was last updated on 15th October 2020.