Direct Payments Information

What Direct Payments are and how you can get them.

What are Direct Payments?

Direct Payments are cash payments given to you by the Council to arrange and pay for your own care and support instead of the Council arranging services for you. This will give you greater flexibility over how your support is provided.

We want to make it easy for you to say “yes” to Direct Payments.

Why should I choose Direct Payments?

Direct Payments are the best way to allow you to choose and control who supports you and how, when and where this support is provided. Direct Payments ensure your support fits into your lifestyle.

Which means:

  • You control the decisions that affect your life. 
  • The day-to-day control of the money and provision of your care is given to you. 
  • You have flexibility and choice, enabling you to purchase care that is best suited to your needs and what you want. 
  • You choose: How, When, What and from Whom you receive your care.

Who can get Direct Payments?

Direct Payments are an option for people who are assessed as having eligible social care needs. This includes:

  • People needing Homecare services
  • People with physical and learning impairments
  • People with long term health conditions
  • People with mental health conditions
  • Older people
  • Parents of disabled children to meet their child's needs
  • Carers

What can Direct Payments be used for?

They must be used to meet your social care needs as described in your care and support plan. This will have been agreed between you and the Council’s social care staff. Depending on your plan, the payment could be spent on:

  •  personal care (e.g. assisting someone to wash and get dressed)
  • daily living tasks (e.g. cooking, cleaning, shopping)
  • social activities (e.g. attending community groups)
  • purchasing support equipment
  • support services from an agency
  • paying for long-term residential placements

Employing a personal assistant to support with the above tasks is one of the most common ways people choose to use Direct Payments.

What is a Personal Assistant (PA)? 

A Personal Assistant (more commonly known as a PA) can be employed using Direct Payments to help you with what is listed on your care and support plan. For example, helping you with personal care, daily living tasks, and taking part in social activities.

The Council’s Direct Payments Support Service can identify approved support providers who can take care of the responsibility of employing a Personal Assistant.

Contact Details

To receive an assessment for Direct Payments (adults):

NPT Gateway
Address: Cimla Hospital, Neath SA11 3SU
Telephone: (01639) 686802

To receive an assessment for Direct Payments (children):

Single Point of Contact (SPOC) Team
Address: Neath Civic Centre, Neath SA11 3QZ
Telephone: 01639 686803

If you have already received an assessment or need further information on Direct Payments:

Direct Payment Support Service
Address: Neath Civic Centre, Neath SA11 3QZ
Telephone: 01639 686812

Direct Payments Downloads
File type Document File size
pdf Direct Payments Booklet 694 KB
pdf Direct Payments Easy Read Booklet 1.45 MB