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Coronavirus (COVID-19) latest information

Changes to Council services

Updates on key services affected by coronavirus

Business Support

Support and advice for businesses during the coronavirus outbreak

Coronavirus Grants

Grants to help with the impact of COVID-19

Self Isolation Payments

Information about the £500 Self Isolation Support Scheme

What you need to know

Public Health Wales:

Public Health Wales is leading the response to the Coronavirus in Wales and and their website has regular updates, advice and links to the latest data]

Welsh Government:

All of Wales is at alert level 4. What you need to do at alert level 4

Other useful links:

£500 Self Isolation Grant

If you’ve tested positive for COVID-19 or have been formally told to self-isolate by the NHS Wales Test, Trace, Protect service on or after 23 October 2020, you can apply for the Self-isolation support scheme.

More Information and apply online

Statutory Sick Pay Enhancement Scheme

Only care workers whose employers do not provide full pay for sick leave are eligible for this payment. This includes care workers employed by registered care homes and domiciliary support services, Personal Assistants paid via direct payments agency staff and staff working for agency contractors, providing core daily care services.

We will get in touch with their employers directly.

NPT Safe&Well

NPT Safe & Well is a scheme that can help to connect you with a local volunteer, community group or local service to access support with:

  • Food shopping
  • Collecting prescription medication
  • Running daily errands
  • Or arranging for someone to check you are ok

We are here to offer a helping hand to those who don't have any friends or family to call on for support.

Visit NPT Safe & Well

NPT Buy Local

Our shops and businesses are at the heart of our our towns, communities and high streets. They make them unique and diverse. They now need our support in order to survive this crisis and thrive. We’ve set up NPTBuyLocal to encourage people to buy local and help improve the local economy.

Many are now offering delivery services so you can still shop local even if you can’t get out and about.

Visit NPT Buy Local
Public Health Wales publish a daily summary update which gives an overview of the latest COVID-19 data for Neath Port Talbot 

Coronavirus (Covid-19) is a new illness that can affect your lungs and airways, caused by a virus called coronavirus.

The most common symptoms of coronavirus (Covid-19) are:

  • A high temperature - this means you feel hot to touch on your chest or back (you don't need to measure your temperature)
  • A new continuous dry cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
  • For most people, coronavirus (Covid-19) will be a mild illness.

You can find out more about coronavirus, social distancing, how to self-isolate, helping others safely and more on the NHS website and the Welsh Government coronavirus information pages.

If you have symptoms of coronavirus, you MUST self-isolate at home and apply for a test.

Before requesting a test you must have at least one of the following symptoms:

  • a new continuous cough
  • a high temperature
  • loss of or change to sense of smell or taste

If you develop one of these symptoms follow the self-isolation guidance.

Even if your symptoms are mild, you must not to leave your home. Anyone with symptoms must self-isolate for 10 days from when their symptoms started. Anyone in your household who does not have symptoms must self-isolate for 10 days from when the first person in your home started having symptoms.

The test is only effective for those who are experiencing coronavirus symptoms and needs to be taken in the first 5 days of having symptoms. It only checks if you have coronavirus right now and not if you have already had the virus.

If you have Covid-19 symptoms (new, persistent cough, loss of taste or smell, high temperature), visit Or, call 01639 862757 (9am - 8pm) to book a test. 

If are experiencing financial hardship because you have to self-isolate and can’t work, there are a number of schemes that might be able to provide support:

Universal Credit is a payment to help with your living costs. To be eligible you must be on a low income; out of work; self-employed; ill or selfisolating. You can check if you're eligible for Universal Credit on

Statutory Sick Pay - People who are in employment and are unable to work because of coronavirus, and are eligible, can receive Statutory Sick Pay (SSP) from day one of their illness. You can find information about SSP, including eligibility and how to claim on Social care staff working in Wales will receive enhanced sick pay entitlements to support them financially during the Covid-19 (Coronavirus) pandemic, effective from 1st November 2020.

Working Tax Credit – if you are receiving this benefit your entitlement can continue for the first 28 weeks of sickness whilst you are employed, unless you make a claim for Universal Credit.

People that are ill or self-isolating may be able to apply for Employment Support Allowance (ESA). For more information go to:

Self-Isolation payments – If you have been contacted by NHS Wales Test, Trace, Protect service (TTP) on or after 23 October 2020 and
been told to self-isolate, you may be entitled to a payment of £500 (parents and carers on low incomes with children who are self-isolating may also be entitled to a payment). More information:

NHS Covid-19 app users who have been notified as being exposed to the virus, are on low income and at risk of financial hardship are eligible alongside those who have been asked to self-isolate by Test, Trace, Protect or parents whose child has been asked to self-isolate by their education setting.

Financial or debt advice - services offering free impartial money and debt advice

Citizens Advice provides free cofidential, indipendent advice on lots of problems. This includes benefits, debt, money or legal issues. Go to or call Advicelink: 03444 77 20 20; Textphone: 1801 0800 144 8884

The Money Advice Service provides free and impartialadvice to help you plan and manage your finances. Go to or call 0800 138 7777; Typetalk 18001 0800 915 4622

Dewis Cymru helps you find money and debt advice services where you live. For more information go to

The Welfare Rights team at your local council deals with all aspects of helping people claim the benefits they are entitled to. Neath Port Talbot residents can email or call 01639 685225. Swansea residents can email or call 01792 637408.

NPT Safe and Well - If you live in Neath Port Talbot, are unable to leave your home and don’t have any friends or family who can support you, NPT Safe
and Well can help to connect you with a local volunteer, community group or local service to access support with food shopping, collecting prescription medication, running daily errands or arranging for someone to check you are okay. Find out more at or call 01639 686868.
Support in Swansea - If you live in Swansea and do not have carers, family, friends or neighbours to support you, you can find information at: Swansea Council for Voluntary Service can also assist and details can be found at:

What is Test, Trace and Protect (TTP)?

TTP is the Welsh Government’s strategy for testing the general public and tracing the spread of coronavirus in Wales

How does it work?

  • Test - If you have Covid-19 symptoms (new, persistent cough, loss of taste or smell, high temperature), visit and follow the Covid-19 link to get a test. Or, call 01639 862757 (9am - 8pm) to book a test, or freephone 119 for a home testing kit. People with hearing or speech difficulties can call 18001 119
  • Trace - If you test positive you will get a phone call from our contact tracing team
  • Protect - If our contact tracers get in touch follow their advice to keep Wales safe

Under the Test, Trace and Protect strategy, you will be asked for details of the people you have come into contact with 48 hours before the onset of Coronavirus symptoms and up to seven days after, so those people can self-isolate for 14 days. You will not be asked why you had contact with a person or what you were doing with that person. There are strict confidentiality rules in place – details of your contacts will not be shared with anyone else and the contact tracing team will not inform contacts that it is you who has tested positive.

More information on Test, Trace, Protect is available from Welsh Government.

Make a Coronavirus complaint
NPT Council deal with complaints about businesses. Residential and domestic breaches should be referred to the Police via 101

The Welsh Government has issued guidance for hospitality and retail businesses on the latest coronavirus (COVID-19) regulations. These include changes to alcohol sales, table service rules and face coverings

More information
Information on Covid-19 in your chosen language