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Introduction

Neath Port Talbot Council considers all comments, compliments and
complaints received as an invaluable source of information about the services
we provide.

Our aims are:

  • to make it easy to complain when a service has not been good enough
  • to settle complaints to the satisfaction of the public wherever reasonably possible and to fully explain the reasons for the situation where it isn’t
  • to learn from comments, compliments and complaints to help identify improvements and provide better practice in service delivery; and
  • to use comments, compliments and complaints information to monitor the effectiveness of the Council’s policies.