Neath Port Talbot Council considers all comments, compliments and
complaints received as an invaluable source of information about the services
Our aims are:
- to make it easy to complain when a service has not been good enough
- to settle complaints to the satisfaction of the public wherever reasonably possible and to fully explain the reasons for the situation where it isn’t
- to learn from comments, compliments and complaints to help identify improvements and provide better practice in service delivery; and
- to use comments, compliments and complaints information to monitor the effectiveness of the Council’s policies.