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Press Release

Dangers of buying from doorstop sellers

31 May 2017

Trading Standards today advised caution to consumers on the dangers of buying from doorstep sellers.

The warning comes after a spate of doorstep sales to Neath Port Talbot householders who have been “cold called” by traders offering headboards for beds at very cheap cash prices.

Recently some of these items have been seized by Trading Standards and when tested, it became apparent that they failed flammability tests under the furniture regulations.

Head of Planning and Public Protection Nicola Pearce said, “We would urge people to be extra vigilant. There have been reports of similar sales from other parts of Wales. These products do not comply with safety regulations”.

She added, “The sellers must give you cancellation and cooling off rights in writing when selling to you on your doorstep. If the trader does not offer you these rights, we’d recommend that you do not purchase the goods.”

If there is anything wrong with the product you have purchased it will be almost impossible to seek compensation or obtain a replacement.”

Sellers visiting consumers at their home are obliged to supply a notice of cancellation for most types of work and sales of goods. Almost every transaction is subject to a 14 day cooling off period for any work or goods costing more than £42”.

Consumers should always be cautious if asked for money up front as it is often very difficult to get the money back once it has been handed over.

Your contact for this press release is: media@npt.gov.uk Tel: 01639 763849.

-ENDS-