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Press Release

Homecare service awarded for making a difference

25 January 2018

Neath Port Talbot Council’s Homecare Rapid Response Team has been praised for its high standards of care delivered to patients.

The Homecare Rapid Response Team receiving their Patient Choice Award at Singleton Hospital.

The team were described as a ‘group of amazing individuals’ by the person who put them forward for ABMU’s Patient Choice Award.

Winners of the award are nominated by patients, carers or relatives to say thanks to a member of staff or team they feel have made a real difference and provided outstanding care. The awards were launched in 2015 to recognise the good work of primary and community care across the ABMU health board area.

The Homecare Rapid Response Team supports people to receive care in their own home and reduce the pressures placed on local care and health services. The Team provides a ‘step down’ service for people who are medically fit to leave hospital but need support at home, and provides personal care and support at home to people at risk of being admitted to hospital.

The team were nominated by a Neath Port Talbot resident whose late father was cared for by the service.

The resident said:

The team were assigned to my late father after his release from the hospital. At first, my dad was very anxious at the thought of ‘strangers looking after him’. 

“However, within the first few days of the team calling to dad, all his fears were diminished. The ladies were so compassionate and kind, ensuring he maintained his dignity at all times. They were so helpful to him, always so cheerful and happy that he began to look upon them as friends, not strangers.

“As a family, we cannot thank the team enough for all the work and outstanding service they provide to the most vulnerable in society.”

Councillor Peter Richards, Cabinet Member for Adult Social Services & Health, said:

“I am pleased our Homecare Rapid Response Team has been recognised for their hard work and dedication.

“The team plays a vital role in reducing the pressures placed on local health services and supporting people to maintain their independence. Even though hospital admissions are necessary at times, where appropriate, it is important that people can recover in their familiar surroundings.”

The team were winners amongst a number of disciplines including consultants, doctors, domestics, nursing staff, therapists and clerical staff but they were all united by the contribution they had made to the public.