Press Release

New helpline for parents and carers of children with additional learning needs

19 May 2020

The temporary school closures brought in to safeguard pupils and staff at the start of the Coronavirus outbreak have unfortunately caused disruption to the academic year and to the daily routines of families and children.

New helpline for parents and carers of children with additional learning needs

Neath Port Talbot Council is particularly concerned at the impact the situation might be having on children and young people with additional learning needs and their families.

To offer support and advice at this unsettling time, the Council’s NPT Inclusion Service has set up a new helpline for parents and carers of children and young people with Statements of Special Educational Needs, whether they attend mainstream or special schools, or a learning support centre.

Trained staff are able to discuss any concerns relating to schools, educational needs or family matters. The helpline can also offer advice on supporting the emotional needs of children and can provide help with learning opportunities, daily structure and activities.

Councillor Peter Rees, Cabinet Member for Education, Skills and Culture, said:

“Care and support for our most vulnerable children and students is so important. Disruption to the regular routines of school life must be stressful for many pupils and families.

“The NPT Inclusion Service works alongside partner agencies to address the needs of vulnerable learners and those with additional learning needs. The new helpline is another way we can offer personalised support and guidance during these difficult circumstances.”

Parents or carers wishing to access the helpline can find out more and book an initial telephone consultation on NPT Council’s website.

Link to webpage here:


Share this on:

* NPT News Privacy Policy