Press Release

Payments now available for residents told to self-isolate

17 November 2020

People living in Neath Port Talbot who are unable to work because they have been told to self-isolate for up to 14 days can now apply for financial support from the Welsh Government.

Payments now available for residents told to self-isolate

A £500 fixed payment will be available to people who have been asked to self-isolate since October 23rd, 2020, because they have tested positive for Covid-19 or because they have been identified as a close contact by the NHS Wales Test Trace Protect (TTP) service.

The payment is available to employed residents who are unable to work from home and would lose income as a result of self-isolating. To be eligible, people must be self-isolating and in receipt of Universal Credit or another specified benefit.

In exceptional circumstances, discretionary payments of up to £500 will be available to other employed residents who are not getting any benefits but are self-isolating and at risk of financial hardship.

Residents can apply for the payments using a form on the Neath Port Talbot Council website, which will be available from 3pm on Monday, November 16.




Neath Port Talbot Council’s Cabinet Member for Finance, Cllr Carol Clement-Willliams, said: “These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage people who are eligible for this payment to get tested if they have symptoms.

“This is important to help stop the transmission of COVID-19 to help safeguard our local communities and the NHS.”

Applicants can apply on behalf of someone else but the payment must be paid into an account in the name of the person who the application is being made on behalf of. People in the same household can each make an individual application if they meet the eligibility criteria.

Eligible residents must make a claim up to 14 days after their period of self-isolation ends (or 14 days from 16th November whichever is earliest). The scheme does not cover people who are only notified that they should self-isolate via the NHS Covid-19 app; or are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been told to stay at home and self-isolate by TTP.

If you are unable to access the Self-isolation Support Payment form online, please ring 01639 686838.

The e-mail address is




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