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Press Release

Update for Skewen residents from the Coal Authority - Friday 23 April 2021

23 April 2021

This briefing contains the latest update for residents. Previous briefings, FAQs and wider information is available at NPT website.

Clean up and garden reinstatement work for those impacted by flooding

Our first phase clean-up of gardens and outside areas is on track and we expect to have completed this for all residents who have given us permission for the works by the end of April.

We know from Councillor Mike Harvey that there may be residents who would like their garden / outside areas cleaned but who have not registered this with us. We can only undertake clean-up works or drain clearance with your specific permission. If you would like this support and have not already given permission, then please contact our residents’ helpline on 0800 2884268 or email customerservice@coal.gov.uk

We have completed the site assessments for those residents that have requested garden re-instatement and will issue the draft schedules for this work (including estimated value) next week.  Please review the schedule and confirm your agreement via email to customerservice@coal.gov.uk  or contact the resident’s helpline if you have any queries. We need your agreement to the schedule of works before we can take action on your reinstatement so do get back to us as soon as you can. 

We intend to start the garden reinstatement in early May, once we’ve completed the first phase of clean-up. Once you’ve agreed your schedule of works we will be in touch to arrange convenient dates with you. 

Our clean-up and garden reinstatement support policy will remain in place until the end of January 2022 to allow those who will be out of their homes for longer to access it as needed. If you think this may apply to you please let the residents’ helpline know so that we can follow up later and ensure that the support is provided to you.

The full details of our policy of support can be seen here. If you haven’t yet registered for support in reinstating your garden and would like to take up the offer then please complete our online form, call our residents’ helpline, or talk to a member of Coal Authority staff on site. The reinstatement support (on a like for like basis) of up to £2000 (plus VAT and labour) can be used for materials such as garden fencing, grass, gravel or towards the replacement of garden furniture or outdoor play equipment or a wider repair (such as a driveway).

Further advice, and confirmation on what receipts / invoices are needed if we / our contractors are not purchasing the materials or furniture directly can also be provided by our residents’ helpline. 

Remediation work on site

Our works, directly on site and undertaking wider investigations, discussions with partners and regulators and to design the scheme continue. This week this has included further excavating around the collapsed area on the Goshen Park junction and carrying out mine water pump testing to enable deeper investigations of the blow out area. We continue to work closely with Western Power regarding their services. We remain on track to complete the full works (and reopen Drummau Road) by the end of August.

Last week we confirmed that we had opened an initial temporary footpath to allow pedestrian access from Goshen Park to the Highlands. This remains in place and the new temporary footpath (through 1 Goshen Park) will be in place by the end of next week and stay in place until the works have finished.

We will hold a further residents meeting on Zoom on 12 May 2021 between 6-7pm. This will be to share plans for the remediation work and new water management system. This will include proposed designs and options for the limited above ground features. The plans will then be displayed at 37 Goshen Park for you to discuss them with Mel and vote on your preferred option.

For more information and to register for the residents meeting please call our resident’s helpline on 0800 2884268 or email customerservice@coal.gov.uk

Community Liaison Officer

Melanie Beynon is based at No. 37 Goshen Park and is continuing to walk around the area and speak with people so do come and see her if you have anything you’d like to talk about.

You can make an appointment to meet Melanie at 37 Goshen Park, on site or arrange a socially distanced visit at your home by booking a specific time  with our resident’s helpline 0800 2884268 or you can email Melanie direct at MelanieBeynon@coal.gov.uk.

Melanie works Monday, Tuesday and Wednesday mornings and some other times by appointment. Outside of that you can call the residents helpline Monday-Friday 9-5pm.

Future communication and useful contacts

We will continue to send weekly briefings directly to affected residents via email and publish them on Neath Port Talbot Council’s website.

  • Read previous updates and FAQs on Neath Port Talbot Councils website at https://www.npt.gov.uk/skewen
  • If you have any queries regarding your electricity supply, please contact Western Power Customer Services on 0800 096 3080 or visit their website https://www.westernpower.co.uk/
  • If you have any queries regarding BT Services please contact BT Customer Services on 0800 800150.
  • You can obtain a copy of the 2011 mine entry inspection report via NPT website or request a copy by getting in touch with the residents helpline
  • Access the Coal Authority interactive map viewer
  • A copy of the flood sludge report and water sample report is available to view via the NPT website; if you would prefer to have your own copy by email, please contact the residents’ helpline.
  • To support discussions with insurance and mortgage companies, please contact our residents helpline on 0800 2884 268.
  • View the Coal Authority’s Policy on Skewen Flooding Response Support here

Contact us

If you have any questions about our work or you wish to book the help and support we can offer, please call our dedicated Skewen residents’ support helpline or email us.

Telephone: 0800 2884 268 Monday to Friday, 9am to 5pm.  

Email: customerservice@coal.gov.uk

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