Get help putting your bins out
Overview
If you have difficulty putting your bins and recycling out for collection, you can ask us for help.
We can collect and empty your bins, bags and boxes, then return them to where you left them. This is known as an assisted collection.
Who can get an assisted collection
- you find it difficult to put your bins out because of illness, age or disability
- nobody can help you put your bins and recycling out
- someone can help you put your bins and recycling out
- you have a long drive
- the property boundary is a long way from the property
- there are a large number of steps that impact on the health and safety of the collection crews
Apply
Before you start
Check if you can get an assisted collection.
We will need:
- your name
- your address
- contact details
-
confirmation that nobody can help you
What happens next
We will either call you or visit your property to discuss the assisted collection. We'll let you know our decision at the end of the call or visit.
Successful applications
If you're successful, we'll:
- agree a designated collection point on your property
- send you a confirmation letter
Your assisted collections will start on your next collection after you receive the letter.
Access requirements
We are not permitted to enter any buildings (such as garages or sheds) to move or return equipment.
On collection day, make sure that gates are unlocked and pathways are clear.
Review
We will review the need for the assisted collections every three years. If you no longer need this service, let us know.
