Working together

Communicate

We listen to people with respect and kindness and build trust. We can help people change the parts of their lives that cause problems if we understand them.

Voice

We use people's own words in plans and paperwork and make sure they are easy to understand. We let people tell stories and share goals in their words and help people find their own fixes for problems.

Strengths

We build on what:

• people are good at
• is working well
• support they already have

Relationships and partnerships

We work alongside people to build trust and respect. This is to help people feel safe and stop hidden harm. We do this by sharing power and responsibility.

Outcomes

We focus on what matters most in people's lives for better health and wellbeing.

Family

Each member of a family may have different wishes, needs and risks. We look at them all and focus on the most important outcomes and risks for the family.

Risks and safety planning

Priority risks are what families and professionals are most worried about. We protect where we can and help people with risks. This is called safety planning.

Honesty

We are honest in our work so people understand:

• what we are working towards
• what will happen
• when things will happen
• why things will happen

We are open about what we are worried about and work with people to make things better.

Skills

Our workers have continuous training and support to offer a strength-based outcomes approach.

Reflection

We think about how we work. This helps us:

• learn
• change
• keep the views of the people we support in mind

We will gather information about you and your children to
work out:

• what services and support are needed
• who can provide the services and support
• if there is any likely risk

In Neath Port Talbot there are two types of assessment. These are called a:

• Proportionate Assessment
• Children and Young Person Assessment

Proportionate Assessment

This is an assessment of the family’s current situation. It helps us to find out if we need to provide any support and agree how we should do this.

Children and Young Person Assessment

This is a more in-depth assessment considering:

• child development
• family and environmental factors
• parenting capacity

We want to know what you think of us so we can make improvements to the services we provide.

Comments

If you have a comment, idea or suggestion about our services we'd love to hear from you. You can ask a trusted adult to help you. Send us a comment.

Compliment

If you want to tell us about something we've done well we'd love to hear from you. You can ask a trusted adult to help you. Send us a compliment.

Complaint

Step one

Talking to someone could stop a little problem becoming a big one. Don't be afraid to speak up. You may be unhappy about:

• decisions being made about you
• people who support you
• services you are receiving
• something not being done
• how you've been treated

Most problems are best sorted out by the staff who are working with you. Contact the person in charge of your service or our Complaints Officer. They'll speak to the person for you. You can ask a trusted adult to help you.

Step two

If you're still unhappy, contact our Complaints Officer. They'll arrange for an independent investigator to talk to you and look into your concerns.

Other help

If you are under 18 you can have someone speak for you. This person is called an advocate. Ask us for more information about getting an advocate.

If you feel you have been treated unfairly you have the right to speak to the Public Service Ombudsman for Wales.