Social Services and Well-being (Wales) Act 2014
How will this affect my care and support?
Services and Well-being (Wales) Act comes into force in April
2016 and is a new law that will give you more of a say in the care
and support you receive. To support you to achieve well-being, you
will make decisions about your care in partnership with
To help you to do so, you will have easy access to information
and advice about what is available in your area. Carers will have
an equal right to be assessed for support, to those that they care
for, and more people will be entitled to Direct Payments.
New assessment process
A new assessment process for care and support will be based on
what matters to you as an individual. It will consider your
personal strengths and the support available to you from your
family, friends and others in the community. The assessment will be
simpler and can be carried out by one person on behalf of a range
It will be completed in partnership with you, your family and
the professional working with you. A conversation will take place
to establish what matters to you and what you need to achieve
well-being. This will consider your strengths, and the resources
and options available to you- including any support the local
authority may provide.
There will be more services to prevent problems getting worse,
so the right help is available when you need it. Stronger powers to
keep people safe from abuse or neglect will also be introduced. The
Social Services and Well-being (Wales) Act comes into force in
April 2016. You will take part in the new process at your next
scheduled assessment date
Keeping people safer
A National Independent Safeguarding Board will
consider the effectiveness of safeguarding arrangements across
Wales. They will monitor performance throughout the country and
make recommendations to the Welsh Government about improvements
that could be made. Laws to protect adults and children from abuse
or neglect have also been strengthened.
The local authority and health board will work together to
assess the population and find out what care and support is needed
in their area. This will indicate the preventative services that
need to be made available. Local authorities need to provide an
information, advice and assistance service for people.
Local authorities must promote the involvement of people who
receive care and support, in the design and delivery of services,
along with alternative delivery models including; social
enterprises, co-operatives, user-led services and the voluntary
More information about the Social Services and Well-being Act is
available on the Welsh
Government website and Care Council
If you would like to speak with someone, contact Lisa Morgan on
01639 683801 for more information.
What does “well-being” mean?
Well-being means you are happy, healthy and comfortable with
your life and what you do. The Act sets out a definition of
well-being for people who need care and support. Welsh Government
has produced a Well-being Statement to look at the well-being
outcomes people who need care and support, and carers who need
support can expect to achieve.
What are alternative delivery models?
A social enterprise is a business with profits re-invested back
into its services or the community. A co-operative is a group of
people acting together voluntarily to meet an economic and social
need in their community. User led services are run and controlled
by the people who use support services. The Welsh
Government’s Social Business Wales website has information
about how to set up a social enterprise.
Will there be changes to Direct Payments?
More people will be able to receive Direct Payments if they want to. This means you
will be given the money to organise your own care and support to
meet your well-being outcomes, increasing your personal control and
How will organisations work together to improve
In particular local authorities and health boards will need to
work closely so health and social care is better integrated.
Together, they will assess care and support requirements in their
area and then identify and provide what services are needed. The
assessment and care planning process will require organisations to
work together in an integrated approach to reduce
If you and your foster family want to stay together when you
reach the age of 18, you will be supported to do so until you are
21. This may be extended to your 25th birthday if you are in
education or training.
Are there any changes to the adoption process?
The National Adoption Service was established in 2014. It brings
together all local councils to work together with voluntary
adoption organisations in Wales. Results are already showing that
the process is now quicker with better support available to
Are there changes to how I pay for care and support?
The way you pay for care if you have the financial means to do
so will be uniform across Wales- there will be one set of
assessment and charging arrangements for all adults asked to pay
for their care. This will be for both residential and
non-residential care. Everyone paying a charge will receive a
detailed statement explaining its calculation and it can be queried
where necessary. In 2011, Welsh Government announced a cap on the
amount councils can charge for non-residential care and support-
this cap remains and is £60 per week.
Local authorities across Wales will record their performance,
and will be able to compare themselves with other areas. They can
then learn and improve by sharing best practice. The Welsh
Government will report on progress towards well-being in an annual