This section contains information on different types of benefits you may be eligible for.
Neath Port Talbot Welfare Rights Unit.
The Welfare Rights Unit is a specialist section which deals with
all aspects of helping people to claim the benefits which they are
entitled to. If you think you may be able to claim extra benefits
but don’t know where to start, then we may be able to help.
If you have been turned down for benefit or have had your
benefit stopped and you are not sure why, we may be able to help
you. We specialise in representing people at appeals, we are
currently experiencing a high level of demand in relation to
Employment and Support Allowance.
We run outreach surgery sessions in a number of parts of Neath
Port Talbot. Alternatively we may be able to resolve your
problem over the telephone or visit you at home.
We are also able to offer training to people working for a range
of other agencies. We run a standard training programme but may
also be able to offer you training which is tailor made to benefit
issues which are relevant to your area of work. Training is free to
those working for NPTCBC and also those working in partnership with
the Council. Reasonable charges will apply to those from
We may also be able to come and give a talk to your organisation
either at a team meeting for staff or to groups of service
For initial enquiries, please ring 01639 685225 or e-mail
This is a quick guide to some of the major changes taking palce in
the benefit system. Contact us if you need further
Discretionary Assistance Fund (DAF)
This replaced part of the Social Fund in April
2013 – Crisis Loans for people who find themselves
in an emergency situation with no money to pay for their immediate
needs have been replaced by Emergency Assistance Payments
(EAP) – these are grants not loans.
Community Care Grants which used to be
available to pay for large items of expenditure for things like
beds, cookers, washing machines for people with health problems or
who are experiencing difficult family circumstances have been
replaced by Individual Assistance Payments
We understand that the DAF is likely to be
underspent in the current financial year, so if you are in need, do
not hesitate to apply for an EAP or
Applications can be made either by phoning 0800 859 5924 or by
following the links on the Money Made Clear website – www.moneymadeclearwales.org
Personal Independence Payment (PIP) to replace Disability
Living Allowance (DLA)
Since June 2013, it has no longer been possible for people aged
16-64 to make a new claim for DLA. New claims can still be made for
children under the age of 16 and those aged 65+ who qualified for
DLA before their 65th birthday can usually continue to receive
Everybody else who develops care and mobility needs after June
2013 needs to make a claim for PIP. To make the initial
application, you need to phone 0800 917 2222 and will be asked for
some basic personal details. The second stage will involve a
questionnaire PIP2, you may need some help to complete this. The
third stage of the process will usually involve an assessment by a
People already receiving DLA will be gradually re-assessed for
PIP over a period expected to last until 2018. This started on 28th
October and from that date, three groups of people will be required
to be assessed for PIP rather than DLA:
- Young people approaching their 16th birthday
- Those reporting a change in their care and/or mobility
- Those with short term awards.
If you receive DLA but are not in one of these groups, we are
awaiting further news about re-assessment and will update as soon
as anything further is known.
Universal Credit was introduced in Neath Port Talbot
in April 2015 and is delivered through
Jobcentres. Initially only certain claimants are able to
apply. If you have any questions about the amount of
Credit you receive or how it is paid, please contact the
Universal Credit helpline on 0845 600 0723.
More information: Universal Credit
New Appeals Process
For anyone receiving a benefit decision dated 28th October 2013
or later, there will be a new two-tier appeals process. The first
stage will involve requesting reconsideration from the office that
made the original decision and only at the end of this process will
it be possible to request an independent appeal.
This will particularly affect those appealing a decision that
they are not entitled to Employment and Support Allowance as during
the first stage – reconsideration, it will no longer be possible to
receive the reduced payment of ESA as it is at present. If you find
yourself in these circumstances – seek advice!!!
These are some of the recent and forthcoming changes which may
impact on yourselves or your clients, if you need help with a
benefit issue, please see contact details above