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Phone us

The main contact numbers for the Council are displayed below.

Remember it is cheaper to contact us online.

The following services are now available online:

Service Telephone Number
Adult Social Services (Gateway) (01639) 686 802
Benefits -  help with Housing and Council Tax (Neath and Valleys) (01639) 686 838
Benefits -  help with Housing and Council Tax (Port Talbot) (01639) 763 454
Children's Social Services (01639) 686 803

Council Tax (for enquiries on moving address, discounts, exemptions)

Related online services:

(01639) 686 188
Council Tax Recovery (for enquiries on reminders, final notices, summonses) (01639) 686 986
Council Tax Enforcement (for enquiries on bailiffs, attachment of earnings/benefits) (01639) 686 989

General Enquiries

Related online services:

(01639) 686868
Margam Park (01639) 881 635

Pest Control

Related online services:

 (01639) 686868

Planning Neath

Related online services:

(01639) 686 726
Planning Port Talbot (01639) 686 737
Planning Valley areas (01639) 686 738
Princess Royal Theatre (01639) 763 214

Refuse and recycling

Related online services:

(01639) 686 868

Opening hours for telephone enquiries are Monday to Thursday 8:30am - 5:00pm and Friday 8:30am - 4:30pm.

Please be aware that calls to our contact centre may be recorded for training purposes.

Outside of these hours and during public holidays, the following emergency only telephone numbers are also available:

Emergencies in the evening, at weekends or during holidays

Service Telephone Number
Housing Repairs (NPT Homes) 0300 777 3000
Social Services (including child protection) (01639) 895 455
Other Emergencies (01639) 686 868