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Missed Collections

Householders should present not more than 1 wheeled bin for disposal (or the equivalent for houses without wheeled bins, not more than a total of 3 black bags)

Should excess waste be stickered by our crews, it is not considered a missed collection and you will need to re-present in your wheelie bin or within the 3 black bag limit on your next scheduled collection.

We no longer collect textiles at the kerbside as part of our recycling collection service. Please do not report a missed collection for textiles. Go to for more information and alternative reuse and recycling options.

Check your collection day

Before reporting a missed collection, you may wish to check your collection day. Here you can also download your collection calendar

Your collection day will be the same each week but will vary on bank holidays.

Bin day finder

How to report a missed collection

If we have not collected your bins or recycling you need to report a missed collection:

Report a missed collection

 To ensure that your refuse/recycling is collected, please present it before 6am on the day of your normal collection or the evening before. We cannot guarantee collection times on the day