Before reporting a missed collection, please be advised that:
From 3rd August we will stop collecting side waste at the kerbside. So if you present more waste in addition to your wheelie bin or more than 3 black bags, our crews will not collect your extra waste.
Householders should present not more than 1 wheeled bin for disposal (or the equivalent for houses without wheeled bins, not more than a total of 3 black bags)
Should excess waste be left by our crews, it is not considered a missed collection and you will need to re-present in your wheelie bin or within the 3 black bag limit on your next scheduled collection.
How to report a missed collection
If we have not collected your bins or recycling you need to report a missed collection.
Before reporting a missed collection, you may wish to check your collection day. Here you can also download your collection calendar
Your collection day will be the same each week but will vary on bank holidays.
To ensure that your refuse/recycling is collected, please present it before 6am on the day of your normal collection or the evening before. We cannot guarantee collection times on the day
What happens after I report a collection
For individual property
If you report a non collection by midnight of your allocated collection day we will try and return to collect it by 4.00pm on the next working day.
However, if we have not returned to collect by 4.00pm the next working day then all waste will need to be taken back on to the property and re-presented on your next collection day.
For whole street and assisted collection
If you report a non collection by midnight of your allocated collection day we will return and collect it by 4.00pm on the next working day.