Welcome to Team NPT

Hours: 37 - This post will work annualised hours with an extended working week between Easter & the end of September and a reduced week October to Easter.

Are you ready to take the lead at one of South Wales’s premier coastal attractions?

This is an exciting opportunity to play a key role in shaping the future of Aberavon Seafront, delivering outstanding experiences for thousands of visitors every year. 

We’re looking for a dynamic and driven Visitor Services Manager to lead a diverse team, be the main contact for partners and unlock the full potential of this vibrant seafront destination. 

In addition for the day-to-day operations of Aberavon Seafront, ensuring a safe, clean and welcoming environment for all visitors, you will assist in developing projects in line with the Seafront Strategy. 

Key Responsibilities  

• Manage daily operations and act as the main point of contact for the Seafront
• Lead and supervise a multi-disciplinary operations team including seasonal staff and volunteers
• Work with partners such as RNLI, emergency services and external agencies
• Plan, coordinate and deliver events and activities
• Develop and maximize commercial opportunities and income streams
• Ensure compliance with health & safety, licensing and environmental legislation
• Support delivery of the Seafront Strategy and future development projects
• Manage budgets, bookings and event planning systems 

Why This Role is Exciting  

• Be at the center of major events and coastal tourism activity
• Work in a dynamic outdoor environment where no two days are the same
• Lead innovation in visitor experience and service delivery
• Develop partnerships and new attractions for the area 

What We Are Looking For  

          We want someone who is: 

• An experienced leader with a background in visitor attractions, leisure or tourism environment
• Confident managing teams, rota’s and operational performance
• Skilled in facilities management and project management
• Knowledge of health & safety, risk assessments and compliance
• Able to build strong relationships with stakeholders, partners and public
• A hands-on, proactive problem-solver who thrives under pressure
• Excellent communication and problem-solving skills
• Ability to work flexibly including weekends and bank holidays 

If you’re passionate about delivering exceptional visitor experiences, leading teams, and making a real difference to a flagship coastal destination, we want to hear from you. 

For an informal discussion about the post please contact Wayne Curtis on w.curtis@npt.gov.uk 

Welsh: Not Required