Pay an invoice
We issue invoices for goods or services that incur a charge.
Your invoice will specify the service charged. If you have any questions, please call the number on your invoice.
All payments take a minimum of 2 working days to show on your account. For payments over £5,000 please pay via bank transfer.
How to pay
You can pay an invoice in many ways:
Online
You can pay online with your credit or debit card anytime:
Automated telephone service;
You can pay over the phone with your credit or debit card anytime by:
- calling - 0161 622 6919.
- selecting - option 3 'sundry debtors'.
You will receive a receipt number on completion of the transaction.
Direct Debit
If you receive a regular invoice for ongoing services, it may be possible to pay by Direct Debit. You can do this online:
Direct Debits are taken on the 28th of the month.
Standing order
If you would prefer to pay on a date other than the 28th of the month, you can contact your bank to set up a standing order.
Cheque
Please write your invoice number on the back of the cheque.
Cheques should be made payable to 'Neath Port Talbot Council' and sent to:
Post Office
There is a barcode at the top of your invoice which allows you to pay at a Post Office.
Useful information
Remittances
Remittances should be emailed to accounts@npt.gov.uk.
Payment difficulties
If you are unable to pay your invoice in full, we may be able to offer you a repayment plan.
Please contact us to discuss your invoice:
Request a copy invoice
If you require a copy of an invoice, please contact:
Queries and disputes
If you feel the invoice you have received is incorrect, call the contact number on your invoice.
You should inform the Council of your dispute immediately.
Recovery action
Unless stated otherwise, payment of your invoice is due immediately.
We will take recovery action on unpaid invoices that may include:
- referral to an external debt collection agency
- issuing of county court proceedings
This could increase the amount you owe.
Commercial debts
When an invoice is overdue, we have a statutory right under the Late Payment of Commercial Debts (Interest) Act 1998 to claim:
- interest
- compensation
- reasonable debt recovery costs