Make a food complaint
You can complain about food you have bought in Neath Port Talbot, or a food business located in the borough.
Food complaints
Report food to us if it:
- has caused food poisoning
- could be unsafe to eat
- contains a foreign object, such as metal or glass
- is contaminated with chemicals or unauthorised additives
- is not what it says it is
- is incorrectly labelled or misleading (for example, beef sold as lamb)
We cannot deal with complaints where you are unhappy with the quality and only want a refund.
Food business complaints
Report a food business to us if it:
- poses a risk to health (for example, evidence of pests)
- is affected by flooding, sewage or poor sanitation
- smells of gas
- allows smoking inside
- presents a risk to public safety
Make a complaint
You can report a food complaint online.
You will need to provide:
- your contact details
- the name and address of the business
- a description of the issue
- supporting evidence, such as photos, packaging or receipts
We do not seek refunds or compensation for you as a result of you making a food complaint.
What happens next
We will pass your complaint to the Food Safety and Hygiene Team.
An officer will contact you if your complaint needs further investigation.
Contact
For advice or more information on how to make a complaint, contact:
Food Safety and Hygiene Team
