Data protection complaints
Overview
Neath Port Talbot County Borough Council is committed to handling personal information lawfully, fairly and transparently. If you are dissatisfied with the way we have collected, used, shared or managed your personal data, you have the right to raise a data protection complaint with us.
When you can make a data protection complaint
You can make a complaint if you believe we have not handled your personal information properly. This may include situations where you think we have:
- failed to respond appropriately to a request for your personal information
- kept inaccurate or incomplete information about you
- disclosed your information incorrectly
- kept your information for longer than necessary
- used your information for a purpose different from that for which it was collected
- failed to keep your information secure
- not upheld your data protection rights
Individuals have a right to complain directly to an organisation if they believe their personal information has not been handled in line with data protection law.
How to make a data protection complaint
You should raise your concern with the Council in the first instance so that we have the opportunity to investigate and resolve the issue.
You can do this by:
- completing our online complaints form
- emailing dpo@npt.gov.uk
- writing to -
Data Protection Officer
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
When contacting us, please provide:
- your name and contact details
- a clear description of your concern
- relevant dates and any supporting information
- any reference numbers (if applicable)
Providing sufficient detail will help us investigate your complaint thoroughly and respond as quickly as possible.
What you can expect from us
In accordance with our legal obligations, we will:
- acknowledge receipt of your complaint within 30 days
- investigate your complaint without undue delay
- keep you informed of progress where appropriate
- provide a clear written outcome, including any actions taken
If you remain dissatisfied
If you are unhappy with our response, or believe we have not handled your complaint appropriately, you have the right to escalate your concerns to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection.
You can contact the ICO:
- via their website
- by telephone - 0303 123 1113
- by post -
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
The ICO expects individuals to contact the organisation first before raising a complaint with them.
Further information
A data protection complaint relates to how personal data has been handled and is distinct from general service complaints. Raising a concern promptly will assist us in resolving matters effectively and improving our service.
For more information, please review our Data Protection Complaints Policy.
