Vulnerable Adults

We will pay your housing benefit into your bank account every two weeks, after this time you can not choose to have it sent to your landlord anymore.

If we think you might not pay your rent or have trouble with money, we might pay it straight to your landlord instead.

If you think you can’t manage your money, you can ask us for help. You’ll need to fill out a form and give us proof. This helps us decide if we should call you ‘vulnerable’ and pay your rent straight to your landlord.

People who might be ‘vulnerable’ include:

• those with learning problems
• big money troubles
• physical disabilities

We look at each person’s case carefully before making a decision.